Customer Success Manager

This is a remote position.

As a Customer Success Manager at Depoint, you will play a crucial role in fostering strong relationships with our clients. You will oversee the entire customer journey, from onboarding and implementation to ongoing support and account management. Your expertise in design, quality assurance (QA), and client engagement will be essential in helping our clients achieve their desired outcomes with our software.

Key Responsibilities:

1. Client Onboarding:
   

   • Design and implement comprehensive onboarding processes tailored to each client's needs.
     
   • Conduct training sessions and workshops to ensure clients understand the software features and functionalities.
     

2. Implementation & Configuration:
   

   • Collaborate with clients to configure the software to align with their business processes and objectives.
     
   • Lead the project management of software implementation, ensuring timely delivery and adherence to project milestones.
     

3. Quality Assurance:
   

   • Conduct thorough QA testing of software features and updates to ensure functionality and usability meet high standards.
     
   • Gather client feedback and work with the product team to address any issues or enhancements.
     

4. Account Management:
   

   • Serve as the primary point of contact for assigned accounts, maintaining strong relationships and ensuring customer satisfaction.
     
   • Regularly check in with clients to assess their usage, gather feedback, and identify opportunities for additional support or upselling.
     

5. Data Analysis & Reporting:
   

   • Analyze customer usage data to identify trends, insights, and areas for improvement.
     
   • Provide clients with regular reports on software performance and usage metrics.
     

6. Collaboration:
   

   • Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive customer experience.
     
   • Advocate for clients' needs and voice their feedback within the organization to drive product improvements.
     

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
  
• Proven experience in customer success, account management, or a related role within a software company.
  
• Strong understanding of software implementation processes and quality assurance practices.
  
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  
• Strong problem-solving skills and a proactive approach to identifying and addressing client needs.
  
• Experience with CRM tools and customer success software is a plus.
  

Benefits

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job