Remote - Licensed Clinician - Support Specialist

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

We are looking for passionate clinicians to join our multi-disciplinary team.

Who we are

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.  

Why we need you  

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this. 

Who you are

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.   

Required Qualifications:

• You have a Master’s degree in a mental health discipline and/or related field
• You have a valid, independent (does not require supervision), and unrestricted license in behavioral health.
• Reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NH, NE, NJ, NV, OH, SC, TN, TX, VA, or WI. 
• You have 2+ years of experience providing evidence-based treatments, short-term psychotherapy using outcomes management, and are excited and motivated to deliver clinical support via phone.
• You are excited about providing life-changing clinical care, to a full caseload of clients (in a 40 hours/week role), and you have experience thriving in your previous work.
• You exhibit a high level of proficiency in adhering to a disciplined schedule, managing your time effectively, and prioritizing tasks independently without constant supervision.
• You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback. 
• You are a fabulous communicator: written and verbal communication is your strength.
• Being bilingual in Spanish and English is a major asset.
• You are able to work from 830a-5p PST, 930a-6p MST, 1030a-7p CST, 1130a-8p EST

What you'll do  

The role of Support Specialist is a full-time position. You will work as part of the AiRCare Team. The responsibilities of this position include: 

• Provide Phone-Based Goal-Oriented Support Services: Deliver targeted support services via phone to program participants, guiding them towards achieving specific, measurable goals tailored to their individual needs and circumstances.
• Engage, Build Trust, and Foster Rapport: Employ active listening and empathetic communication techniques to establish trust and rapport with participants, creating a supportive environment conducive to progress and growth.
• Incoming Transfer Call Management: Facilitate incoming transfer calls from frontline support staff, ensuring seamless transitions and continuity of care for program participants requesting immediate clinical intervention or counseling support.
• Comprehensive Needs Assessment: Conduct thorough assessments of participants' life, work, emotional, financial, mental, and behavioral health needs, identifying areas requiring support and development opportunities.
• Regular Contact and Care Coordination: Maintain consistent communication with program participants, their care team, and local support resources as outlined in participants’ prescribed wellness plans, facilitating coordination and continuity of care.
• Advocacy, Crisis Intervention, and Personalized Support: Advocate for participants' needs, intervene in crisis situations, provide live support while they speak with benefit administrators, and offer personalized care and problem-solving skills to address challenges and barriers to progress effectively.
• Quality of Life Assessments and Recommendations: Conduct comprehensive quality of life assessments, when indicated, to accurately evaluate participants' well-being and make informed recommendations for enhanced support strategies.
• Interviewing Techniques and Present-Focused Coaching: Utilize advanced interviewing techniques and present-focused coaching methodologies to empower participants in self-management, fostering their autonomy and resilience.
• Progress Monitoring and Adjustment: Continuously monitor participants' progress and adjust the frequency and intensity of support provided based on their evolving needs and goals, ensuring optimal outcomes.
• Employer Benefits Education: Educate participants on the benefits available to them through their employer, clarifying eligibility criteria, coverage options, and utilization processes to maximize their access to support services.
• Utilization of AiRCare’s Support System: Effectively utilize AiRCare’s proprietary support system to deliver programming, ensuring efficient and seamless service delivery while adhering to organizational protocols.
• Confidentiality and Privacy Compliance: Adhere strictly to confidentiality and privacy requirements, including HIPAA regulations, safeguarding participants' sensitive information and always upholding ethical standards.
• Professional Development Participation: Actively engage in professional and career development opportunities, staying abreast of industry trends, best practices, and emerging interventions to enhance service delivery and personal growth.
• Collaboration and Knowledge Sharing: Collaborate with colleagues to share insights, experiences, and best practices, fostering a culture of continuous learning and collective expertise within the team.
• Achievement of Performance Metrics: Meet or exceed established quantitative performance metrics related to service quality, participant satisfaction, and outcomes, demonstrating commitment to excellence and accountability.
• Periodic On-Call Responsiveness: Share responsibility for periodic on-call duties across the team (may include evenings and/or weekends), ensuring timely responsiveness and support availability during critical situations or emergencies.
• Other tasks as assigned.

This role is a great fit if you are...

• Are passionate about improving lives and believe in the greater good.
• Are tenacious: you persist and bring creative solutions to tough challenges.
• Thrive in a fast-paced and evolving environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change, and don’t require defined processes to guide you every step of the way.
• Are adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact.
• Are accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team.
• Are thorough: you’re detail-oriented and committed to getting the job done
• Efficient and able to move through a to-­do list, effectively prioritizing the triage of competing demands.
• Are growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills.
• Are open-minded, non-judgmental, compassionate, flexible, and have good humor.
• Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data.
• Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful. 

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements: 

• Appropriate network quality and internet speed necessary to perform the job remotely. 
• A wired internet connection 
• A Separate room with a door (or private space if you live alone) 
• Use of Company authorized Laptop. 
• Use of company provided headset, monitor, mouse, and keyboard.    

What we offer

Full-time, employee position, not a contractor.  We’re happy to offer you a generous benefits package, that includes medical, dental insurance, PTO/sick leave/holiday pay, 401K, Continuing Education stipend.

Please Note: To ensure you don't miss important communications from us regarding your application status and/or next steps, please be sure to add the following email address to your approved contacts list: notifications@app.bamboohr.com. You should receive an email confirming your application was received once you submit. If you don't receive an auto confirmation email, please check you spam/promotions inbox! 

AiRCare is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AiRCare is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AiRCare are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. AiRCare will not tolerate discrimination or harassment based on any of these characteristics. 

All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodation. 

California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used or disclosed.