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Aviin Tech Business Solutions is a technology consulting firm dedicated to delivering comprehensive IT solutions to businesses of all sizes. Our primary objective is to assist clients in enhancing their business operations through the strategic use of technology.
Overview: The ABAP CRM Consultant plays a pivotal role in supporting and optimizing customer relationship management systems within an organization. This position acts as a bridge between technical requirements and business needs, ensuring smooth functionality and performance of CRM applications. The consultant is responsible for developing, implementing, and maintaining ABAP programs that enhance customer relationship processes, streamline workflows, and provide insights through data reporting. They work closely with cross-functional teams including business analysts, developers, and stakeholders to identify system requirements and translate them into actionable programming tasks. A successful ABAP CRM Consultant not only possesses strong technical skills but also has the ability to understand and anticipate user needs, enabling the delivery of robust solutions that drive customer engagement and satisfaction. As technology continually evolves, this role is critical in adapting CRM systems to meet changing business strategies and ensuring that organizations can effectively manage their customer interactions.
Key Responsibilities:
Develop and customize ABAP programs specific to CRM functional requirements.
Collaborate with business analysts to gather and clarify technical requirements.
Integrate CRM systems with other SAP modules to improve data flow and functionality.
Conduct thorough testing and debugging of programs to ensure quality and performance.
Create technical documentation and user guides for developed applications.
Provide ongoing support and maintenance for existing CRM applications.
Work with stakeholders to identify process improvements and system enhancements.
Assist in training users and providing technical support as needed.
Participate in system upgrades and new implementation projects.
Ensure compliance with internal policies and external regulations regarding data handling.
Monitor system performance and troubleshoot issues as they arise.
Stay updated on the latest CRM and ABAP development trends.
Optimize existing code for better performance and scalability.
Facilitate workshops to demonstrate new functionalities to stakeholders.
Collaborate with the project management team to meet project deadlines.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
8+ yrs of experience in ABAP programming, particularly in CRM environments.
Strong understanding of SAP CRM functionalities and business processes.
Experience with integration of SAP CRM with other SAP modules.
Proficiency in developing user-exits, BADI, enhancements, and reports.
Solid knowledge of relational databases and SQL.
Familiarity with the life cycle of SAP projects, from requirements gathering to deployment.
Ability to work in a team environment and independently.
Excellent analytical and problem-solving skills.
Strong communication skills, both verbal and written.
Experience with Agile/Scrum methodologies is a plus.
Ability to prioritize multiple tasks and meet tight deadlines.
Detail-oriented with a focus on delivering high-quality outcomes.
Strong interpersonal skills to interact with various stakeholders.
Willingness to continually learn and adapt to new technologies.
Required profile
Experience
Level of experience:Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.