Customer Success Manager

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

More information can be found at https://www.stewart.com, subscribe to the Stewart blog at https://www.stewart.com/insights or follow Stewart on Twitter® @stewarttitleco.

Job Responsibilities

• Analyzes current processes and systems to determine unique requirements.​

• Documents data and system requirements according to the current and future needs of the business. ​

• Coordinates with project team and operational leadership to ensure seamless communication and planning during system migration(s). 

• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how operation integrates within the organization

• Performs a range of assignments and may lead projects within own discipline​

• Works within broad guidelines and polices to accomplish objectives and goals​

• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents​

• Explains complex and/or sensitive information in a straightforward manner​

• Acts as a resource for colleagues, provides guidance to less experienced team members​

• Individual contributor working with limited oversight​

• Performs all other duties as assigned by management

Education

• Bachelor’s degree in relevant field preferred​

Experience

• Typically requires 2+ years of title insurance and escrow related work experience

• Typically requires 2+ years of experience with process and/or documenting system and/or process requirements ​

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.