Social Worker/Case Manager (Bilingual in Mandarin) - NY Connects

Position Summary: NY Connects is a telephonic program that serves as a point of entry into long term services and support systems for older adults and people of all ages with disabilities. The goal of the program is to provide comprehensive information and referral service to callers in the borough of Queens. New York Connects staff work with callers to assess, plan, coordinate, and evaluate the services required to meet a caller's medical, emotional, financial, physical and social needs. Through Options Counseling, NY Connects Specialists helps individuals make informed choices about what services and supports will meet their needs and preferences. The program supports self-determination, independence and care transitions activity. The program features a “no wrong do​or” policy when assisting individuals in need.

Job Responsibilities: 

• Performs client intake by phone or walk-in. Takes information from client or collateral (e.g., family members, physicians, etc.) to determine eligibility and service needs.
• Screens for benefits and entitlements, can assist with applications and advocacy around government funded and privately funded programs.
• Will assist in accessing services, including referral linkages to these services.
• Will provide Person-Centered Options Counseling around client preference for services.
• May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients’ social, emotional, and environmental status, as necessary.
• Understands and utilizes a database system.
• Maintain complete and accurate case records.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
• Establish and maintain community outreach and perform public education presentations to increase program exposure.
• Work with the Program Director in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services.
• Where needed, provide task-based assistance to new Specialists.
• Adhere to the organization’s standards by completing annual mandatory training in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA, and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.

Salary Ranges: $50,000 - $60,000 per year commensurate with experience and educational credentials. 

Job Competencies & Minimum Qualifications:

• Bachelors required; MSW preferred
• Bilingual in Mandarin Required
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use, travel via public transportation. This position may have the ability to work from home 2-3 times per week.