Managing Director, National Office, Private Wealth Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

As a key member of the CIBC Private Wealth & Wood Gundy leadership team, the Managing Director, National Office plays a role in the realization of strategic plans. In this capacity, the Managing Director will oversee the effective management of all business operations to optimize day-to-day activities and facilitate the execution of significant transformational projects from an operations perspective.  The role has ownership for client solutions, problem resolution, operational escalations and issues management and will identify root causes, provide recommendations for solutions and implement corrective actions, processes and solutions. 

As an organizational leader, this role champions:

CIBC employee experience principles:

• Always professional… so our team members can excel and be their best professional self.

• Radically simple… so our team members can focus on what they need to do and make an impact.

• Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

• Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

• Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.

• Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

• Lead the effective management and execution of business initiatives and major transformational projects from an operations perspective for Wood Gundy, Private Banking, CPIC and CIBC Trust.

• Provide advice and counsel to the Head Wood Gundy / CPIC and the SVP National Office & Wealth Solutions and members of the leadership team on matters relating to new and ongoing operational projects.

• Provide support for projects after implementation, including problem resolution and enhancements.

• Drive operational efficiencies and simplification of business model to enhance the client experience.

• Drive process efficiencies and simplification of front-line service and operational model.

• Contribute to thought leadership in critical areas through membership on the CIBC Private Wealth and Wood Gundy leadership team.

• Remain current with respect to the financial marketplace and evolving market dynamics and client needs.

• Act as proxy for Head of Wood Gungy and/or SVP National Office & Wealth Solutions on matters of risk, operations, sales leadership and compensation.

• Oversee management and execution of the Wood Gundy Recognition Programs.

• Develop and implement national talent strategies to support the growth of the business which includes succession and contingency planning and talent development.

• Lead the development and implementation of comprehensive practice management, across all channels and front-line roles within Private Wealth while ensuring quality of advice standards to support the achievement of strategic goals and objectives.

• Lead the development of training and development programs that are geared to enhancing the development of Private Wealth channels with a view to a coordinated and consistent client experience that help the client achieve their objectives.

• Lead initiatives and projects that will improve advice quality and advice management capabilities including intake and on-boarding initiatives and others related to the on-going development of Private Wealth staff. Identify gaps in advice capability and partner with Talent Development groups to develop programs to close gaps.

• Provide support and oversight of communications to the field, for general items as well for the business head (e.g. quarterly communications).

• Accountable as the Data Owner for Private Wealth & Wood Gundy functions, supporting how data enables business functions, understanding data quality, supporting data issues.

• Oversee and lead Executive reporting including Board Level and ExCo presentations as well as business head presentations.

• Oversee fiscal year planning and year end processes including development of scorecards for each business line and review of Wood Gundy compensation program items.

• Accountable for the deficiency management of items identified by Governance & Controls, ensuring appropriate solutions are implemented, managed, and reported appropriately by the business.

• Lead regular updates with key partners, working closely with them on day-to-day business items (e.g. Technology, Operations, Marketing, 3rd party Vendors, Premises etc.).

What We’re Looking For

• Strong business acumen and 10 years of experience in the wealth management business.

• In-depth knowledge of retail brokerage business and the ability to converse knowledgeably with Branch Managers, Investment Advisors, Portfolio Managers and other key contacts about operational matters and other pertinent topics.

• Proven ability to identify operational issues and implement successful solutions. 

• Proven ability to effectively manage the implementation of transformational change and to increase employee motivation during a period of transition.

• Strong leadership and relationship management skills.

• Superior interpersonal and communication skills necessary to gain commitment and support on transformational change initiatives.

• Exceptional problem solving skills to creatively develop unique approaches and solutions that are necessary to address complex problems.

• Take ownership of decisions and actions, keep key executives and stakeholders informed of critical issues and remains steady in the pursuit of corporate goals and objectives.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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