Business Manager, Merchant Services (12 month Fixed Term Contract)

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Job Description Summary

Job Description

JOB TITLE: Business Manager, Merchant Services (12 month Fixed Term Contract)

SALARY: From £57,000 (dependent on experience & location)

LOCATIONS: Bristol / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Merchant Services provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchants of all sizes are increasingly demanding and expect a significant level of sophistication in how their payment needs are considered. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to the Group.

An exciting fixed term contract opportunity has arisen for a motivated and ambitious colleague to join the team as the Business Manager, to support with the strategy and achieve the growth aspirations within the overall Cardnet Business and as part of the Cardnet Growth Acceleration Programme.

As the Business Manager, you'll be a member of the Merchant Services ELT and therefore expected to represent senior members of the team, engage, and influence the immediate team, the wider Cardnet audience, and the Group. You'll work closely with the Managing Director of Merchant Services and manage the executive office team.

You'll be responsible for ensuring we effectively communicate with partners to support our strategy and key objectives across our Business & Commercial Banking (BCB) division. You'll also support the development of Group-wide relationships which are vital to the team’s success. This creates a highly visible platform to highlight your talent, extend your profile, broaden your network, and deepen your organisational knowledge. You'll have to be a highly motivated and organised self-starter with the flexibility to deal with change and ambiguity.

The Business Manager holds an important position which takes a view across the whole Merchant Services business, otherwise only held by the Managing Director (MD) of the team.

Key Accountabilities:

• Support the MD in the undertaking of running the business and the team, being instrumental in the team culture.

• Co-ordinate written input to formal Group and BCB committees and closely monitor the progress of formal actions.

• Produce high quality presentations on developments and priorities for the team to partners across the bank at all levels.

• Support delivery of the team strategic and transformational agenda.

• Lead the cost budget working closely with our finance partner

• Manage the executive office team

• Establish and deliver our communication strategy across the team and BCB.

• Pro-active identification and management of process issues and business risks, ensuring the highest professional awareness of market developments and impending regulatory change.

• Pro-actively build relationships with the Merchant Services leadership, wider teams, and partners across BCB & Transformation.

• Develop a strong working relationship with the MD and ELT.

• Manage governance responsibilities (e.g. quarterly training).

• Drive the overall team People Agenda.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You'll Need

• Desirable: Two years or more experience at a top tier consultancy, investment bank or merchant payments organisation

• Strong written and verbal communication skills

• Strong organisational skills

• Demonstrable management / leadership experience

• High degree of numeracy

• Critical thinking and thought leadership

• Resilience

• Strong relationship management skills

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. 🚀

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.