Payment Operations Specialist

Enumerate is looking for a Payments Operations Specialist to join our team! 

The Payment Operations Specialist is a pivotal role at Enumerate, responsible for supporting and delivering innovative payment solutions that enable faster, safer, and more convenient transactions for our customers. This position works with cross-functional teams, stakeholders, and vendors to ensure alignment, collaboration, and quality across programs. 

As a Payment Operations Specialist, you will oversee a range of operational tasks, troubleshoot issues and generate insightful reports for both Accounts Receivable and Accounts Payable digital payments. This role requires someone with the ability to provide exceptional support to internal teams and external customers regarding payment inquiries, issues, and concerns. The compensation range for this role is between $60-65K depending on experience. This is a remote position. 

What you'll do: 

• Payment Processing: Assist in daily processing, reconciliation, and troubleshooting of payment transactions. 

• Analyze Data: Transform complex data into actionable insights to drive business decisions. 

• Data Integrity: Plan, design, develop, and assess data elements and structures to ensure their integrity, completeness, and quality. 

• Reporting: Develop and generate operational reports for various stakeholder groups, both internal and external. 

• Issue Management: Analyze and interpret data to manage identified issues. 

• Testing: Collaborate with product development to develop automated processes and ensuring data accuracy 

• Communication: Facilitate communication between internal teams, customers, and third parties, such as financial institutions 

• Customer Support: Provide exceptional support to internal and external stakeholders, responding to questions in a timely manner and working to maintain positive relationships with financial institutions 

• KPI Support: Collaborate with the team to support collective and individual KPIs. 

• Continuous Improvement: Identify and suggest areas for improvement, automation, and scaling. 

What You’ll Being: 

• Experience in payment operations, specific to B2B & B2B2C 

• 2+ years of relevant experience preferred. 

• Experience with credit card and/or bank payment processing or other high-volume payment flows 

• Proficiency in utilizing business intelligence visualization tools. 

• Experience in querying, analyzing, and working with data languages and platforms. 

• Experience maintaining PCI compliance following policies, standards, and procedures. 

• Strong analytical and problem-solving skills, with strong attention to detail. 

• Strong teamwork skills and ability to collaborate effectively leveraging effective time management skills. 

• Demonstrated experience using data to solve problems and provide business insights. 

• Strong communication and organizational skills. 

• Experience gathering and documenting business requirements and workflow processes. 

• Proven ability to prioritize work based on customer needs, delivery dates, and complexity in a dynamic environment. 

• Ability to manage expectations and deadlines with internal and external clients through scheduling, communication, escalation, and risk analysis. 

• Entrepreneurial mindset with a results-driven attitude. 

Why Enumerate:

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.