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ServiceNow Developer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

Three years of experience in ServiceNow ITSM, ServiceNow Certified Implementation Specialist in ITSM, Extensive knowledge of JavaScript, Familiarity with UI, SQL, HTML, and CSS, Knowledge of ITIL processes.

Key responsabilities:

Develop and implement ServiceNow ITSM technical migration plan
Configure and customize ServiceNow ITSM platform
Migrate configurations from existing ITSM to ServiceNow
Create reports using ServiceNow and Microsoft PowerBI
Analyze system performance and perform testing

CMCI

51 - 200 Employees

See more CMCI offers

Job description

ServiceNow Developer

Location: Remote

Why CMCI?

CMCI provides management consulting and IT services that empower enterprises to achieve their business goals in today's highly competitive market. Our goal is to seamlessly integrate into each customer's organization to fully understand their business and technology needs. This approach allows us to quickly deliver high quality solutions while achieving the highest level of customer satisfaction on time and within budget. By choosing CMCI, you are choosing a company that can deliver business outcomes and mission needs in the most cost-effective manner and without sacrificing capability. As a part of CMCI's culture of loyalty and commitment to its employees, CMCI is committed to providing a tremendous career path by promoting employees to their highest potential.

Job Description:

CMCI is looking for ServiceNow ITSM developer resource to augment LAUSD ServiceNow team in the implementation IT Service Management (ITSM). LAUSD has implemented ServiceNow CSM module and will expand to use of ServiceNow ITSM to manage IT related services. This includes setup and configure ServiceNow ITSM and migrate configurations, user access, templates, workflow, service catalog from an existing ITSM system.

Requirements

Minimum Qualifications

 Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.  ServiceNow Certified Implementation Specialist in ITSM

Desired Qualifications

· Extensive knowledge of JavaScript, Familiarity with UI, SQL, HTML and CSS

· Knowledge of XML and structural programming concepts

· Knowledge of ITIL processes

· Experience in developing ServiceNow report

· Experience in ServiceNow Playbook development

· Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)

· Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable

Scope of Services

· Develop ServiceNow ITSM technical implementation and migration plan

· Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table) to align with requirements

· Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM

· Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load

· Create reports for ITSM data in ServiceNow and Microsoft PowerBI

· Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues

· Analyzes system performance and adjusts various tuning parameters or code for best performance

· Performs unit test, UAT, stress test scenarios with technical staff

· Implement on-going enhancements requests

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.