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Field Application Engineer ISP

extra holidays
Remote: 
Full Remote
Contract: 
Internships
Experience: 
Mid-level (2-5 years)
Work from: 
Austria

Offer summary

Qualifications:

Degree in electrical engineering or related field, 2+ years experience in telecommunications, Fluent in German and English, Customer-oriented with problem-solving skills, Willingness to relocate to Vienna.

Key responsabilities:

  • Provide technical support to telecom clients
  • Install, configure, and troubleshoot networking devices
  • Conduct product training for client teams
  • Collaborate with RD on client feedback
  • Create and maintain technical documentation
TP-Link logo
TP-Link XLarge http://www.tp-link.com/
10001 Employees
About TP-Link
TP-Link, a global multinational group in consumer networking, consumer electronics, enterprise networking, enterprise security, software, and cloud services, operates with dual headquarters in Singapore and the US to bolster its worldwide operations. TP-Link is dedicated to delivering reliable, high-performance, convenient products and services to users in over 170 countries and regions. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy the wonders of technology.
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Job description

Your Responsibilities:
  • Providing on-site and remote technical support to telecom operator clients, focusing on our DSL CPE, 5G CPE, Mesh networks, PON, and other networking devices.
  • Assisting in the installation, configuration, and troubleshooting of networking equipment, ensuring smooth deployment and operation.
  • Conducting product training sessions and provide technical advice to client teams, empowering them to effectively use and maintain our products.
  • Working closely with the R&D and product development teams to convey client feedback and insights, helping to refine and enhance product offerings.
  • Creating and maintaining comprehensive documentation for client support, training materials, and best practices.
  • Staying up-to-date with industry standards, emerging technologies, and competitive products to offer informed guidance to clients
Your Profile:
  • Successfully completed university studies in electrical engineering, informatics or similar background
  • 2+ years of work experience in the telecommunications industry 
  • Customer-oriented problem-solving skills, as well as the drive to deliver an excellent customer experience
  • Adaptability in cross-cultural and cross-language communication
  • Very good written and spoken German and English skills 
  • You live in region of Vienna or are willing to relocate there
What we offer:
  • An independent role with own responsibilities in an innovative, and market-leading international company. 
  • A friendly and motivated team, great opportunities to develop yourself with the company.
  • An attractive salary with target-related OTE bonus.
  • 28-31 annual holidays. 
  • Company pension scheme (betriebliche Altersvorsorge).
  • A choice between company car or monthly car allowance
  • Good incentive plan including monthly food voucher, voucher for birthday, presents for on- and offboarding, marriage, childbirth, company anniversary, International Women’s Day, and so on.
  • Employee referral award. 
  • Regular team events (monthly tea time, quarterly team building, Christmas party, etc.).
  • Ergonomic office chairs and height-adjustable workplaces.
  • Modern office with free parking places.
  • Free drinks and good tea and coffee.
  • Employee discounts on our wide range of our products.
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About us

Headquartered in the United States, TP-Link is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.


With a proven heritage of stability, performance, and value, TP-Link has curated a portfolio of products that meet the networking needs of all individuals. Now, as the connected lifestyle continues to evolve, the company is expanding today to exceed the demands of tomorrow.


TP-Link Deutschland started in April 2009 in Germany, housing the Sales and Marketing team for DACH region, and providing support and central warehouse for the WEU region. Through our renowned distribution, online and retail partners, we distribute a comprehensive range of award-winning SOHO products (WLAN, DSL, Powerline, repeaters, UMTS / LTE, print servers, IP cameras, smart homes, smartphones) and SMB products (Switch, router, SFP modules, media converters, network adapters) and so on.


More at: http://www.tp-link.de. 
 

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportCustomer DevelopmentProduct KnowledgeInternal DocumentationNetworking HardwareProject Collaboration

Other Skills

  • Intercultural Communication
  • Adaptability
  • Troubleshooting (Problem Solving)
Are you interested?

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