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Remote Communications Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

Attention to detail and accuracy, Ability to work under pressure, Experience in reservations or call center roles, Excellent phone etiquette, Comprehensive English verbal and written skills.

Key responsabilities:

Answer incoming calls promptly
Provide high-quality customer service
Troubleshoot customer issues and follow up
Maintain accurate records of interactions
Assist customers with reservations and upselling

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Job description

Responsibilities

Promptly answering incoming calls.
Providing high-quality customer service.
Troubleshooting and resolving customer issues, including technical problems, and billing questions.Following up with customers to ensure their issues have been resolved to their satisfaction
Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets.
Maintaining accurate records of customer interactions, including notes on customer issues and resolutions.
Updating customer information, including contact details, account information, and preferences.
Assisting customer with making Reservations.
Upselling and cross-selling additional products or services to customers in some cases.
Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.
Conducting arrival checks for each hotel shared within the team
Updating voucher bookings and making reservations from the previous day

Requirements

Attention to detail with high level of accuracy. Ability to work under pressure with high volumes of call. Self-starter with ability to work with minimal supervision. Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls. Excellent phone etiquette. Professional approach with sensitive data. Reliable and flexible to the needs of the business. Excellent comprehension of the English language both verbal and written

Work Arrangement

Work Setup: On-site
Work Hours: a. Rotating Roster with the first shift starting at 3am or 4am. b. Includes a 1-hour lunch break, and 15-minute breaks in the morning and afternoon.

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.