Technical Writer

This is a remote position.

The Technical Writer will bring their experience in writing clear, concise, and effective content to help our clients successfully use our products/services. The ideal candidate will have a strong background in technical writing, an understanding of customer advocacy, and the ability to translate complex information into user-friendly documentation.  The Technical Writer will work with subject matter experts to create end user, programmer, and service/maintenance manuals for hardware and software products. A strong mechanical background is also preferred for service documentation requirements. Producing technical illustrations for the manuals will also be required.

Key Areas of Responsibility

• Develop and Maintain Documentation: Create and update a wide range of technical documents, including user manuals, installation guides, programming manuals, illustrated parts breakdown, and service manuals.
  
• Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other technical experts to gather information and ensure accuracy.
  
• Translate Technical Jargon: Simplify complex technical concepts and present them in a way that is easy for non-technical audiences to understand.
  
• Function as a user and be an advocate by performing product testing and providing usability feedback.
  
• Post manuals and regulatory documents on our website.
  
• Ensure Accuracy and Clarity: Meticulously review and edit all documents for grammar, spelling, punctuation, and technical accuracy.
  
• Manage Multiple Projects: Juggle multiple projects simultaneously, prioritizing tasks and meeting deadlines effectively.
  
• Stay Current on Technology: Continuously learn and adapt to new technologies and industry trends.
  
• Write, proofread, and edit print and other forms of electronic and print documents.
  
• ​Work cooperatively with engineers, service, product testing engineers and marketing to provide technical bulletins, custom documentation, etc.
  

Requirements

• Bachelor's degree in technical writing, engineering, or a related field.
  
• 3 or more years of experience in technical writing, preferably in a mechanical engineering or manufacturing environment.
  
• Strong knowledge of Microsoft Word, CorelDraw, Adobe Illustrator.
  
• Strong understanding of mechanical concepts and terminology, along with the ability to disassemble and reassemble hardware to write service documentation.
  
• Excellent written and verbal communication skills.
  
• Exceptional attention to detail.
  
• Ability to work independently and as part of a team.
  
• Proficiency in Microsoft Office Suite and other relevant software.
  

• Experience with CAD software, such as Solidworks.
  
• Knowledge of technical illustration tools.
  
• Experience with Adobe Experience Manager
  
• Understanding of the Google Workspace
  
• Familiarity with content management systems.