Customer Support Intern – IT & Performance
Location: Hybrid, Manchester, UK
Employment Type: Internship
Duration: 10 weeks (starting Monday July 7, 2025)
Summary
OneStream Software is a fast-paced, global financial software company that empowers large organizations to simplify complex business processes. We are seeking a talented individual to join our Customer Support team, focusing on application performance, for a unique learning experience in the dynamic world of financial technology.
As a Customer Support Intern, you’ll be part of the Performance Support Team, providing assistance to clients using OneStream's software. You’ll gain a comprehensive understanding of how our support department operates and play a crucial role in maintaining customer satisfaction by assisting with customer cases and helping improve our knowledge base.
Why Join us?
OneStream is seeking motivated interns for Summer 2025 ready to launch their careers with hands-on experience in a dynamic environment. As an intern, you’ll work on impactful projects that enhance our support services, collaborate with seasoned professionals, and gain valuable insights into the financial software industry. This role is ideal for candidates eager to learn, embrace challenges, and contribute to our mission. If you’re ready to build essential skills, make meaningful contributions, and be part of an innovative team, we’d love to hear from you!
• Real-world experience in a global financial software company.
• Mentorship from experienced professionals in customer support and financial application management.
• Enhance your skills in customer communication, problem-solving, and troubleshooting technical performance issues.
• Opportunity to build a foundation for a future career in financial software support and customer service.
Join us next summer to develop critical skills and make an impact in customer support with a global software company!
Primary Duties and Responsibilities
• Learn the essentials of the OneStream software, Microsoft Azure and support process.
• Gain hands-on experience working with customers, troubleshooting issues, and developing effective communication skills.
• Support the team in handling challenging and urgent cases, contributing to timely and effective solutions.
• Assist in enhancing our knowledge base and organizing case categories to streamline data collection and reporting.
• Participate in a special intern project to explore an area for improvement within the Customer Support team.
Required Education and Experience
• Currently enrolled in an accredited UK university, ideally with a minimum of two years (Level 5) of university study completed, or recently graduated (within the last 6-9 months). Postgraduate (Master’s level) students are also welcome to apply.
• Studying towards or holding a degree in Information Technology (Computer Science, Computing or Information Systems), Accounting, Finance, or a related field.
• Strong academic record with a minimum of a 2:2 classification or equivalent.
Knowledge, Skills, and Abilities
• Familiarity with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Strong communication skills.
• Attention to detail.
• A team-oriented mindset.
• Eagerness to learn.
Travel
• 1 day a week in the Manchester office (Thursday), the rest of the time is remote, home based.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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