Inside Sales Omnipod Associate (Remote/Flexible)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title:                             Inside Sales Omnipod Associate

Department:                     Inside Sales  

FLSA Status:                      Non-Exempt

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

Position Overview
 

As an Omnipod Associate, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you’ll be responsible for more than just meeting sales targets – you’ll be the key point of contact for patients throughout the onboarding process, ensuring they have a seamless experience starting with the OmniPod system. You’ll collaborate closely with field sales and internal teams to deliver the best patient experience, communicate insurance benefit guidelines and cost information, and assist patients in making informed decisions about insulin pump therapy.

We’re looking for:

• A sales-driven professional with a strong track record of accomplishments
• A customer-focused individual with outstanding interpersonal skills who ensures a positive, professional patient experience while consistently closing sales
• A strategic thinker with strong business acumen and problem-solving skills
• A proven collaborator who works effectively with both internal and external stakeholders

Responsibilities

Manage Your Pipeline

• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device
• Track patient progress in the pipeline funnel and actively document actions taken or needed
• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact
• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders

Engage Your Customers

• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons
• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives

• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions

Collaborate for Impact

• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled
• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams
• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues

Contribute to Improvements

• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations
• Drive internal initiatives as identified and assigned by leadership

Education and Experience

• Bachelor’s degree (strongly preferred) with 0-1 years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer product); Associate degree (minimally required)
• Knowledge and understanding of the managed care industry (preferred)
• Experience with Salesforce or other CRM system (preferred)

Skills

• Excellent communication skills, both oral and written
• Strong influencing, listening, and interpersonal skills
• Ability to manage a sales pipeline to effectively funnel leads through a short-term sales cycle with speed, consistent communication, and forecast precision
• Strong collaborator with the ability to build and nurture relationships
• Team-oriented to produce optimal sales results
• Ability to solve problems, take appropriate action, and persistently address obstacles or challenges to deliver successful outcomes
• Proficiency with technology (CRM systems, MS Office applications)
• Knowledge of insulin pumps and continuous glucose monitors) preferred

Physical Requirements (if applicable)

• The ability to work overtime to meet business objectives is required
• Requires sitting and standing associated with a normal remote or hybrid office environment
• Manual dexterity needed for using a computer keyboard
• Lightweight lifting may be required
• Minimal business travel as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-remote

Additional Information: