Offer summary
Qualifications:
Minimum of 4 years' experience in similar role., Experience providing Level 2 or Level 3 support., Fluency in English is essential., Knowledge of SAP BusinessObjects and Analytics Cloud., Familiarity with ServiceNow and SAP CHARM..
Key responsabilities:
- Manage incident intake and root cause analysis.
- Analyze incidents involving BOBJ and SAC tools.
- Ensure smooth handoff of incidents to support teams.
- Communicate effectively with end users and stakeholders.
- Collaborate with teams for comprehensive solutions.