Support Specialist

LastPass is looking for a Support Specialist:

Join our team as a Customer Support Representative, where you will utilize your expertise in products, services, and company policies to assist customers via phone, email, and chat. Your mission is to resolve both basic and complex inquiries, ensuring high levels of efficiency and customer satisfaction.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Become part of a highly skilled, motivated, and proactive team of LastPass support representatives dedicated to assisting both enterprise and individual users with complex issues. Collaborate with leaders who focus on developing and motivating their teams to consistently achieve LastPass goals.

 What are some of the exciting challenges you will be working on?

• Support our enterprise and individual customers through various communication channels, including phone, chat, and email.
• Stay updated on new technologies, security, identity management, and zero-knowledge architecture.
• Assist in configuring accounts with multiple users and federation options.
• Provide exceptional support to customers with questions, complaints, and technical or billing-related issues.
• Maintain composure while multitasking in a fast-paced environment.
• Clearly explain technical information to customers.
• Document interactions accurately and maintain quality in all communications.

What does it take to work at LastPass?

• Experience in customer support, technical support, or IT support environments.
• Familiarity with various software and hardware.
• Strong attention to detail and quality consciousness.
• Proficient in operating systems and web browsers.
• Excellent people skills and phone etiquette.
• Ability to assess customer needs and work effectively under pressure.
• Flexibility in scheduling and a great attitude, with openness to feedback.
• English proficiency. 

It's great, but not required:

• Experience with Microsoft Azure, Okta, Federation, or Google Workspace is a plus.
• Familiarity with Salesforce or similar CRM platforms.