Fraud Analyst

Do you want to change the world? At Cabify, that’s what we’re doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting  riders to drivers at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we’ve still got a long way to go...fancy joining us?

Right now, we have more than 20 million users around the world. We work across 8 countries and 90 cities, adapting our product fast to be leaders in all those markets and taking care about sustainability. 

About the position:

How will you help us achieve our mission?

• Devote about 25% of your daily routine to core-work tasks such as tickets and manual review queues  using the existing processes, policies and tools, where you will acquire expertise to mitigate losses derived from the abuse or malfunctioning of our payments platform.
• Regularly evaluate current workflows and processes, identifying and implementing improvements to enhance efficiency, reduce operational costs, and streamline fraud prevention efforts.
• Partner with product and engineering teams to design, test, and launch innovative fraud prevention features, leveraging cutting-edge technology to enhance platform security.
• Stay on top of known fraud trends and key indicators to ensure early recognition of patterns, adequate reporting and adoption of swift reactive action.
• Proactively identify opportunities to develop and enhance policies, tools and fraud prevention systems. 
• Analyze patterns, write up trend reports and make data-driven suggestions to close gaps in our fraud prevention systems and prevent fraud losses.
• Work with internal stakeholders as well as occasionally third parties (fraud solution providers, PSPs, etc.) to pinpoint the root cause of reported issues, resolve them and implement the necessary corrective/preventative measures.

What we’re looking for:

• At least 3 years of fraud prevention experience in e-commerce or marketplace platforms.
• Proven experience in engaging and managing internal and external stakeholders to build strong working relationships and achieve project goals.
• Some experience in creating detailed project plans, managing timelines, and allocating resources effectively to meet deadlines
• .Proven ability to analyze data for patterns and extract knowledge from visualization tools; a good eye to spot and anticipate fraudulent behaviors.
• Great problem solving, critical thinking and business acumen skills.
• Ability to prioritize your own workload and work independently within a fast-paced environment.
• Solid writing skills, able to generate documentation such as incident/trend reports, project plans and business cases.
• Integrity in maintaining high levels of confidentiality while performing investigations.
• Advanced knowledge of MS-Office / Google, and ExcelEducation: bachelor's degree or equivalent.
• Previous work in a startup environment, and with business intelligence tools such as Tableau, DataStudio, Amplitude or similar is a plus.
• Working experience with SQL and data analysis, a plus.
• Knowledge of General Data Protection Regulation (GDPR) and ISO 270001, a plus
• Language: English fluency is a must, knowledge of another language, a plus.

What’s it like to work at Cabify?

We’re a company full of happy, motivated people and we never want that to change. Here are some more reasons why it rocks to be part of our family:

• Salary conditions: 25K - 34K
• Recharge days: 10 Fridays Off annually!
• Hybrid Remote Model (3 days work in the office and 2 days remote work weekly)
• Flexible work environment & hours.
• Regular team events.
• Cabify staff free rides.
• Personal development programs based on our career paths.
• Flexible compensation plan: Restaurant tickets, transport tickets, healthcare and childcare
• All the equipment you need (you only have to bring your talent).
• Coursera free licence for training.
• iFeel platform, free psychological therapy.
• A pet room ,so you don’t have to leave your furry friend at home
• And last but not least...free coffee and fruit

Cabify is proud of being an equal opportunity workplace. We celebrate diversity and we are committed to creating an inclusive environment for all employees regardless of background, gender, religion, orientation, age or ability. Join us!