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Customer Support Engineer

extra holidays - extra parental leave

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

San Isidro (AR)

Offer summary

Qualifications:

Experience with application servers like Tomcat, Jboss, Weblogic, Familiarity with databases such as MySQL, PostgreSQL, Oracle, Experience in website development and administration, Knowledge of System Admin and Linux, Fluent in Advanced Spanish and English.

Key responsabilities:

Support Enterprise Edition customers
Assist in installation and configuration of Liferay Portal
Solve critical customer issues and build websites
Test and reproduce problems reported by customers

Liferay Large https://www.liferay.com/

1001 - 5000 Employees

See more Liferay offers

Job description

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Liferay is looking for a Customer Support Engineer to join our Support team. If you are capable of solving complex problems, have excellent communication skills, and enjoy mentoring others, you could be a great candidate for our team!

Key Objectives

Support our Enterprise Edition customers;
Assist customers in installing, using, configuring, and diagnosing problems with the Liferay Portal;
Solve mission-critical customer issues, build intranets, extranets, and websites with Liferay Portal;
Being able to configure different scenarios per day, aiming to test and reproduce problems reported

Required Qualifications

Experience with several application servers (Tomcat, Jboss, Weblogic, Websphere, etc.)
Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc.)
Experience in website development and/or administration
System Admin and Linux experience
Knowledge in networking concepts, managing environments, operating systems, standards and protocols, Java, etc.
Customer service with experience
Advanced Spanish for Latin American clients and Advanced English for communicating with internal teams from global offices.

Preferred Qualifications

Like to learn and guide
Like and have the ability to solve complex problems
Good communication skills, both written and verbal
Be flexible, work well under pressure and meet deadlines
Demonstrate problem-solving skills together with the team
Like to share knowledge
Be passionate about technology

What We Offer

Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility, grow professionally, and Stay Nerdy
A positive and collaborative work culture
Check out what employees say about us on Glassdoor
Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.