Customer Support Representative with Spanish

The Customer Support Representative will be part of a BPO company, which is a global leader in customer experience outsourcing services, providing support solutions for companies across various industries.

Responsibilities:

• Responds to customer inquiries in an efficient and professional manner within a given timeframe;
• Logs all calls accurately and in line with procedures;
• Develops and maintains a complete technical and procedural knowledge of client’s products and services;
• Deals with all correspondence as requested/required;
• Complies with schedule;
• Reaches the individual and team targets;
• Complies with company policies, regulations, processes and work instructions;
• Performs all assigned task by his/her supervisors within the requested timeframe and account boundaries;
• Identifies potential sales leads and transfers to sales team where applicable and according to guidelines/processes;

Requirements:

• Excellent communication skills in Spanish and English
• Good organizational skills
• PC Literate
• Ability to work under pressure in order to achieve targets
• Ability to multi-task whilst speaking with the customer