Match score not available

Technical Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Georgia (USA), Kentucky (USA), North Carolina (USA), Texas (USA), United States

Offer summary

Qualifications:

At least 2 years of relevant experience, Bachelor’s degree in Computer Science or IT preferred, Experience with Salesforce and MarTech systems preferred, Strong problem-solving and critical thinking skills, Self-motivated and proactive team player.

Key responsabilities:

Configure and onboard new customers
Lead integrations with CRM and marketing systems
Support sales team in technical aspects
Develop trusted advisor relationships
Provide Tier-3 technical support to customers

Conversica SME https://www.conversica.com/

201 - 500 Employees

See more Conversica offers

Job description

We’re seeking a Technical Account Manager (TAM) to enable our customers to maximize the full value of the Conversica SaaS service through its integration with Salesforce and other CRMs. The TAM will be responsible for providing technical support during the sales cycle, leading the integration and onboarding of new customers, and providing ongoing technical support to existing customers. This individual must be comfortable advising a variety of mid-size customers from a wide range of industries. They will build and maintain strong relationships with multiple roles within their assigned customers, including senior executives, Salesforce administrators, and inside sales/marketing managers. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.

Responsibilities

Configure and onboard new customers to the Conversica platform

Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.

Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.

Be the customer-facing “product expert.”

Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors

Provide Tier-3 technical support to customers

Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management

Maintain an understanding of open requests for customers to ensure efficiency.

Work with internal teams to resolve customers’ technical issues

Qualifications

Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!

At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers

Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty

Strong interpersonal skills and experience initiating and building strong relationships

Excellent individual and group presentation, written, and oral communication skills

Strong organizational and time management skills with the ability to manage multiple projects simultaneously

Strong track record of being able to manage multiple customers and cases

Professional demeanor, able to manage situations of high stress

Experience working with Salesforce is a plus

Ability to travel occasionally based on customer and business needs.

Central or Eastern Time Zone preferred

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year to $85,000/year plus variable for an OTE of $77,000/year - $93,500/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.

Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, holiday pay, 401k plus company match, and equity. Further details can be provided upon request.