Head of Delivery

About us   

Devtech is a global digital innovation company that helps emerging and Fortune 1000 businesses transform, scale, and disrupt through digital and cloud technologies. As a trusted partner to some of the world’s leading companies such as Google, Nokia, Ingram Micro, Mimecast, Acronis, Telecom Italia, Dogado, Coca-Cola, HBO, and others, we help our clients envision and develop next-generation technology solutions that drive business outcomes. 

Founded in 2012, Devtech successfully bootstrapped the business for many years, before securing our first round of institutional funding from Claret Capital for €12M in 2022 to fuel our next stage of growth. We are now a team of more than 250 professionals that span Europe and North America. Our continued growth is a testament to the quality of work our teams produce. At Devtech, we’re focused on building an environment that enables and encourages autonomy, mastery, and purpose for all team members. As we continue our global growth journey, we are seeking the best and brightest to join our team and help us execute our ambitious plans. 

What would you do: 

 As the Head of Delivery reporting to VP Service Delivery & Customer Success, you will be responsible for overseeing the successful end-to-end delivery of digital innovation services to our clients. You will lead a team of Service Delivery Managers and Scrum Masters, oversee project delivery, while also maintaining strong client relationships, ensuring alignment with the company’s strategy and business objectives. Your role encompasses leadership, client communication, financial performance, and operational excellence, ensuring continuous improvement in service delivery, team performance, and client satisfaction.  

• Lead the definition and execution of Service Delivery strategy, objectives, and tactics in collaboration with your manager, ensuring alignment with company strategy and business objectives.  

• Hire, onboard, and manage the performance of a high-performing team within the Service Delivery function (Service Delivery Managers, Scrum Masters, and other  

• Ensuring team members have the support, resources, and professional development they need to excel in their roles.  

• Ensure high-quality service delivery and customer satisfaction on all accounts, by overseeing clients’ end-to-end delivery lifecycle and customer journey.  

• Define and enforce standards for delivery excellence, implement new/improved Service Delivery processes and methodologies, and ensure the right roles are supporting service delivery and pre-sales if/when needed (own the definition and evolution of those roles).  

• Develop and track Service Delivery key performance indicators (KPIs) to monitor and improve team performance and service delivery across accounts, aligning delivery operations with overall business objectives.  

• Own financial management of service delivery, including project margins, revenue, and cost forecasting and tracking per account and project. Proactively manage capacity and staffing (including absences and Credit Notes), ensuring optimal resource utilization and team rotations in collaboration with other teams.  

• Oversee execution of all commercial engagements, ensuring it’s in line with client’s business objectives, agreed requirements (scope, quality, budget, etc.), delivery standards, and best practices while driving operational excellence and innovation.  

• Oversee change control, risk, and issue management across accounts, and the resolution of delivery challenges. Serve as an escalation point for critical issues and proactively coach the team to address potential challenges, ensuring no client churn due to avoidable factors.  

• Establish and maintain strong relationships with clients and stakeholders to drive collaboration and client satisfaction  

• Work collaboratively with Sales, Account Management, and cross-functional teams to contribute to presales, upselling cycles, and proposal creation.  

• Establish and lead a Community of Practice for the Service Delivery teams to promote knowledge-sharing, collaboration, and continuous improvement by capturing and sharing best practices, lessons learned, and process documentation across teams.  

• Participate in and co-facilitate key leadership meetings, such as company-wide and departmental all-hands, leadership sessions, etc.  

• Represent the delivery function in company events, external engagements, publications, and presentations to support go-to-market strategies and thought leadership.  

What you will need:  

• Bachelor’s degree in Business, Information Technology, Engineering, or a related field.  

• Proven experience in project delivery management with at least 5 years of leadership experience, preferably within the technology consulting or software services sector. Proven track record of managing large, multi-disciplinary teams and complex project portfolios.  

• Strong financial acumen with experience in managing budgets, forecasts, and resource allocation.  

• Experience in contract negotiations, SLA management, and performance improvement.  

• Extensive knowledge of project management methodologies, including Agile, Waterfall, Lean, and hybrid models, with proven hands-on experience. 

• Familiarity with software product development lifecycle and digital product design.  

• Excellent client relationship management and communication skills, with a demonstrated ability to resolve escalations and build long-term client relationships.  

• Strong leadership, coaching, and mentoring skills, with a focus on team development and performance management.  

• Experience in fintech, cybersecurity, or other technology-driven industries preferred.  

What we offer: 

• Development program (training & conferences, internal knowledge sharing) 

• Outstanding referral bonuses 

• Private health insurance and 100% paid sick leave 

• 25 days of vacation 

• Paternity leave – 15 days for new dads 

• Reduced working hours for the first month after returning from maternity 

• Mental health program