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Office Manager - Colombia remote

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Colombia

Offer summary

Qualifications:

Proven customer service experience, Experience in organizational process implementation, Proficient in MS Word, Excel, Google Suite, CRM tools, Bachelor’s degree or equivalent experience, Familiarity with music styles is a plus.

Key responsabilities:

Act as main point of contact for client interactions
Efficiently manage client and teacher schedules
Oversee client onboarding and lead conversion
Handle accounts receivable and billing inquiries
Collaborate on marketing and community outreach projects

Booth & Partners Large https://boothandpartners.com/

1001 - 5000 Employees

See more Booth & Partners offers

Job description

Job Summary At Create More Music, we’re looking for an Office Manager to drive outstanding client experiences and provide essential support for our team and clientele. The ideal candidate will manage client services, teacher relations, and process administration, ensuring seamless operations and meaningful client engagement. With an emphasis on client satisfaction, the role focuses on personalized service, from coordinating schedules to solving complex client issues and supporting our educational community.

Responsibilities

Client engagement & support: Act as the main point of contact for client interactions, addressing inquiries via phone, email, and web leads, and offering personalized assistance.
Scheduling & coordination: Efficiently manage client and teacher schedules using advanced scheduling tools, update calendars, and coordinate resources to meet client needs.
Process management: Oversee client onboarding and lead conversion by managing sales workflows and maintaining CRM systems with accurate, timely data entry.
Billing & invoicing: Handle accounts receivable, including preparing weekly, monthly, and semesterly invoices and managing client billing inquiries.
Administrative support: Ensure smooth operations through organized follow-up, email management, and maintaining updated operational workflows.
Cross-functional support: Collaborate on marketing initiatives, support community outreach projects, and assist with blog content and campaign management when needed.
Customer service excellence: Build strong client relationships through proactive, solution-focused problem-solving and exceptional communication.

Requirements

Proven track record in customer service or client-facing roles; experience implementing organizational processes across teams is highly preferred.
Proficiency in Microsoft Word, Excel, Google Suite, and CRM tools; experience with scheduling and customer service software.
Bachelor’s Degree or equivalent experience is preferred.
Familiarity with music styles, instrument families, or music pedagogy is a plus.
Strong attention to detail, exceptional communication skills, a proactive attitude, and a stable, private wireless internet network.

This role is ideal for a self-starter passionate about client service and personalizing the customer experience, ready to thrive in a supportive and fast-growing team environment.