Application Support Manager

What’s the role?

Reporting into  the  CS  Applications  Support  structure,  the EU  Application Support  Manager  will be responsible for the support of the suite of client service applications, primarily to the European user base but also to the wider global group where necessary. This role will also be responsible for the day-to-day line management of local team resources.

The role provides 1st  and 2nd  level support for a range of applications to both internal and external customers ensuring that the applications are available and working to the needs of the business.

What you’ll be doing

• Line management of CS Apps EU support resources in region.
• Provide excellent  levels  of  client  service  in  line  with  Gen  II  standards, procedures and guidelines.
• Ensure that  CS  Apps  queries  are  logged  and  dealt  with  efficiently, professionally, and within agreed SLAs, escalating matters to senior IT staff where necessary.
• To act at all times in accordance with Gen II values.

The ideal background for this role:

• Experience of line management.
• Sound academic background.
• Entry level IT qualification or willingness to study towards.
• Previous office experience.
• Good understanding of Microsoft technologies including Active Directory and Office 365.
• Excellent written and verbal English.

Role Location/Hybrid Schedule

This role can be based in our Southampton Office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.