CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
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Meaningful Work From Day One
Provide IT Service Management development and configuration expertise across Brown Forman IT and provide support and oversight in all aspects of the Enterprise Service Management including design, development, architecture, administration, implementation, availability, reliability, performance, monitoring, troubleshooting, and security.
What You Can Expect
Lead the technical configuration, development, integration, and automation functions related to the IT Service Management and IT Asset Management functions and tools
Designs, develops, and improves Brown-Forman service management and asset management business processes for more efficient and effective functions
Responsible for leading and implementing medium to complex projects
Development, coding and management of integrations and APIs
Responsible for IT Service Management, Asset Management and acts as a liaison for technology solutions based outside of Brown-Forman
Integral to maturing the ITSM and ITAM programs consistent with ITIL
Identification of risks, threats, and mitigation related to ITSM and ITAM applications, processes, and functions
Designs, configures and implements process improvements for innovation and enhancements
Creates/maintains documentation and procedures as they relate to the Brown-Forman ITSM & ITAM processes
Actively participates in technology projects to ensure accurate training and turnover of supported technology
Leads the quality assurance testing for different ITSM & ITAM systems
Stays abreast of current ITSM solutions, development concepts, best practices, and procedures by attending trainings, participating in professional associations, as well as professional development
Subject matter expert for debugging, troubleshooting and problem resolution of ESM related issues and applications
Participates in planning and execution of tasks related to ITSM and ITAM based initiatives which may include upgraded versions of current systems, third-party solutions, and integrations with additional enterprise systems
What You Bring to the Table
A minimum of five (5) years experience with hands-on service management (i.e., ITSM and ITAM) application configuration and development
A Bachelor's Degree in Computer Science, Computer Information Systems, or related field and/or equivalent combination of formal education and experience or a Familiarity with service management and asset management processes (e.g., ITIL), applications, tools, etc
Experience with development, configuration, and object-oriented programming
Experience with ITSM/ITAM applications (i.e, Ivanti, Service Now, etc.)
ITIL Foundations Certification or ability to obtain it within 12 months of employment.
What Makes You Unique
ITIL/ITSM certification
Experience working with and in a global business environment.
API integrations and maintenance
Strong working knowledge of ITSM platforms and ITIL practices
Ability to create/edit workflows
Strong written and verbal communication skills
Excellent people skills with the ability to handle difficult situations
Excellent time management and organizational skills
Ability to multitask and prioritize
Ability to work with minimal supervision
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management
Technical ITSM/ITAM expertise with regard to API interfaces (SOAP/REST), data interchanges (JSON/XML), and programming languages (SQL/Powershell/VBS)
Who We Are
Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home. Come have a seat at our table!
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many reasons people love working at Brown‑Forman.
Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
Requisition Type:
Employee
Management Level:
Professional
Global Job Level:
P5
Number of Openings Available:
1
