Principal Software Engineer, Platform Engineering

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member
• Provide thought leadership and build platform engineering solutions that deliver high impact business value and deliver customer delight
• Lead the design and implementation of platform engineering solutions that are scalable, reliable, resilient, reactive and maintainable
• Collaborate with a diverse cross functional team including business partners, Product Managers and designers to define product requirements, direction and clarity
• Drive technical innovation and improvements of the design and architecture of platform engineering towards leading edge technologies and practices
• Define, develop and drive platform engineering best practices
• Become an expert in the business process domains to better support the business and align technologies with the business outcomes
• Work with the engineering leadership team to develop and execute on the company’s technical and business strategy
• Conduct impact analysis to proactively identify impact of a change across multiple applications/systems
• Perform technical due diligence and architectural assessments of third-party technologies and solutions
• Define developer tooling improvements that will bring efficiency as we decompose a monolithic code base to decoupled services
• Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions
• Document standards, best practices, and engineering artifacts so others can easily understand, build and maintain best in class platform engineering systems
• In partnership with platform engineering domains, debug the critical problems which arise in production and execute effective solutions
• Lead continuous learning and process improvement activities to improve design and overall engineering practices
• Grow talent by participating in hiring and mentoring team members
• Develop standard architectural practices and lead solutions development across partner engineering groups
• Define and document best practices and strategies regarding cloud deployments and maintenance
• Ensure application performance, uptime, and scale, maintaining high standards of quality and thoughtful design
• Inventory runtime and observability tooling to assist in consolidation and optimization across engineering
• Partner with leaders and engineering counterparts to drive improved runtime practices for Site Reliability
• Assist in leading the transformation of our database automation practices as we shift from manual DB migrations to pipeline driven DB migrations
• Drive strategic cloud direction in partnership with cloud engineering team; inclusive of a comprehensive FinOps strategy to ensure cloud cost optimization is a continuous focus

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
• Minimum 10 years of cloud, infrastructure, site-reliability and pipeline automation experience or comparable depth of experience
• Experience developing and managing Infrastructure as Code, leveraging tools such as Terraform, Ansible, GitHub, etc.
• Experience in the lead role overseeing technical direction of a team of platform engineering talent across multiple systems
• Expert knowledge of cloud and runtime best practices with experience building backend platforms to support complex software engineering products
• Experience in observability and resilience at runtime inclusive of APM, RUM, Logging, Circuit-Breaker patterns as well as release strategies like Blue/Green and Canary
• Proven track record driving continuous improvements with cloud technology
• Extensive experience with building and driving adoption of platform engineering best practices
• Strong understanding of distributed systems, cloud computing, and microservices architectures
• Demonstrated ability to work with business partners, cross functional team members and coach and mentor experienced team members
• Well versed in delivery mechanisms such as Agile

Preferred:

• Financial services or FinTech industry experience
• Experience in a hybrid Cloud/Data Center environment supporting various multi-tier and microservice applications
• Experience in driving runtime best practices for observability, tooling consolidation
• Experience with SaaS, PaaS, and IaaS deployments in the Cloud
• Experience developing and maintaining performance metrics and graphs
• Depth in experience helping lead enterprise-wide Cloud transformations in AWS
• Moderate experience in Azure, Oracle and Google Cloud platforms
• Experience with Kubernetes cluster and orchestration platforms (EKS, Rancher)
• Experience in automating builds on a Kubernetes platform
• Experience with backup and data protection technologies
• Understanding of Oracle database technologies (Oracle, GoldenGate and OEM)
• Experience with AWS native database technologies like RDS and Aurora
• Experience with alerting tools like PagerDuty
• Understanding of Site-Reliability best practices such as Post-Mortems, ‘Golden-Signals’ and Production Readiness Reviews
• Experience working with monitoring/trending software such as CloudWatch, ELK, Splunk, etc.
• Advanced knowledge of DevOps processes and building ‘Golden-Path’s for Developers leveraging internal developer portals, automation, etc.

Knowledge and Skills:

• Architecture and Design: Ability to implement world class solutions that meet the needs of the business and customer and help deliver growth and innovation
• Leadership: Be a thought leader and demonstrate leadership to mentor team members, influence change and drive for the business outcome
• Ability to challenge the status quo and influence stakeholders to create innovative solutions
• Be collaborative with other team members, seeking a diversity of thought to meet business outcomes
• Ability to foster strong relationships across the organization
• Bring a strong understanding of relevant and emerging technologies, provide input, coach team members and embed learning and innovation in the day-to-day
• Strong experience and understanding of how to connect the work being done and how it drives business value
• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
• Ability to work independently and as part of a team in a fast-paced, dynamic environment

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $213,360 - $365,083. This position will also be eligible for a sign-on RSU grant.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

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