Senior Client Delivery Project Manager (Credit) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

This position establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test, and implement projects. Assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Role Responsibilities

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
• Ensure various integration elements of assigned projects are properly coordinated including project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.
• Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.
• Leads lesson-learned exercises and participate in root cause analysis discussions.
• Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting, and administrative closure.
• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitate project meetings including project kick-off and specification meetings.
• Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met.
• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel including IT for network connectivity and file mapping.
• Serve as a mentor for other Operational Services staff members involved in project management methodologies and best practices.
• Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects.
• Maintain a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, and regional ATM networks.
• Perform other duties as assigned

Role Requirements

Education

• Bachelors degree in a related field and/or an equivalent combination of experience and education is required.
• PMP certification preferred

Experience

• 7 years of project management experience required
• 5 years in a client-facing role required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred
• Client-facing project leadership and card processing experience preferred..

Knowledge, Skills & Abilities

• Working knowledge of Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.
• Working knowledge of various project methodologies.
• Working knowledge of Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products
• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks and multiple organizations
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Possess strong leadership, interpersonal, and problem-solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior-level executives to make appropriate business decisions
• Ability to exercise discretion and good judgment in making decisions
• Ability to travel as needed, 50%

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.