VP, Primax Operations - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

• Strategic Leadership:
  • Develop and implement a comprehensive strategic plan to grow the business unit from $40M to $200M in revenue within three years.
  • Partner with the CEO, corporate teams, and business unit executive team to align the company’s operations with its overall business objectives.
  • Identify and cultivate strategic partnerships to expand market reach and enhance the company’s product offerings.
• Operational Excellence:
  • Oversee day-to-day operations, ensuring efficient and effective processes that drive profitability and scalability.
  • Build and manage a high-performing operations team, fostering a culture of accountability, continuous improvement, and innovation.
  • Develop and execute a roadmap for short-term and long-term growth, balancing immediate needs with future opportunities.
• Product Management & Development:
  • Lead the development and enhancement of the company’s product portfolio, ensuring that all products meet the highest standards of quality, compliance, and market relevance.
  • Work closely with the product development teams to innovate and launch new products that meet evolving customer needs and regulatory requirements.
  • Ensure robust product lifecycle management, from ideation to commercialization and post-launch performance.
• Customer success and relationship management
  • Oversees teams responsible for customer relationship management, retention and year-over-year revenue growth
  • Focus on VOC and Net Promoter to help sustain growth and drive referral pipeline for other financial institutions.
• Compliance, Security, & Quality Assurance:
  • Ensure all business operations and products comply with applicable regulations, standards, and industry best practices.
  • Implement rigorous quality assurance processes to maintain the integrity and reliability of the company’s offerings.
  • Stay abreast of banking-specific regulatory changes and ensure the company’s operations and products remain compliant and competitive.
• Financial Management:
  • Develop and manage the business unit’s budget, ensuring alignment with strategic goals and maximizing ROI.
  • Monitor financial performance, analyzing key metrics to drive decision-making and course corrections as needed.
  • Work with finance and other departments to ensure accurate forecasting, reporting, and financial planning.
• Team Leadership & Development:
  • Recruit, mentor, and develop a world-class operations team, ensuring the right talent is in place to achieve the company’s ambitious growth targets.
  • Foster a collaborative and high-performance culture that emphasizes transparency, agility, and results.
  • Empower and support team members to achieve their full potential and contribute to the company’s success.
• Perform all other duties as assigned.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

• None

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement
• Direct staff, to ensure that all duties are performed according to department performance standards

Position Specifications

• Proven experience as a COO or in a similar senior operational leadership role within the financial services industry.
• Experience with banks and understands the unique culture, strategic needs, and sales strategies of banks.
• Demonstrated track record of scaling a business unit or company from $40M to $200M or more in revenue.
• Deep understanding of the financial services market, including knowledge of regulatory requirements, product development, and market trends.
• Strong strategic planning, analytical, and financial management skills.
• Exceptional leadership and team-building abilities, with a passion for developing talent and driving results.
• Excellent communication, negotiation, and partnership-building skills.
• Ability to thrive in a fast-paced, dynamic environment with a strong focus on execution and accountability.

• Demonstrate behaviors based on Velera/Primax values: Excellence, Innovation, Leadership, Passion, Trust and Diversity, Equity, & Inclusion
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Strong leadership and problem solving skills, organizational skills, and ability to negotiate with and influence others across all organizational levels; ability to motivate team to achieve superior results
• Demonstrated excellent analytical and reasoning skills
• Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of management, staff, members/clients and vendors
• Demonstrated ability to visualize the big picture and direct efficient deployment of resources
• Ability to travel as needed, 60%+

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.