Senior Direct Repair Representative - Commercial Trucks Remote

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Essential Job Functions and Responsibilities

• Reviews and confirms coverage.
• Coordinates the Claims Physical Damage Direct Repair program including vendor/shop selection and management, re-inspection, claims review and file audit, staff/contract appraisers and shop performance, and acts as a liaison between shops and Claims management.
• Provides top-level desk review.
• Coordinates activities with related vendors and/or contractors for rental cars, glass, salvage, building supplies, etc.
• Corresponds with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support claims.
• Affects settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority.
• Ensures that claims reserves and payments are issued in a timely and accurate manner.
• Ensures compliance of claims handling.
• May provide technical advice to lower level positions and other functional areas.
• Performs other duties as assigned.

Job Requirements

Prefer Commercial Truck Experience/Coach/Bus or Heavy Equipment Experience

Education: Bachelor’s Degree or equivalent experience.

Field of Study: Business, Liberal Arts or a related discipline.

Experience: Generally, 3 to 5 years of related experience.

This job is non-exempt in California

Company:

Salary Range:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.