Developmental Disabilities Business Supports Unit Manager (Business Operations Manager 2)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you ready to step into a transformative leadership journey, where your skills in supervising and managing a team of professionals can shape success and drive innovation? Has your background prepared you to unlock the potential of our information technology (IT) projects with expert leadership in requirement writing, innovative solutioning, and thorough user acceptance testing? Does your background include working with eXPRS? Do you have experience (a) with facilitation and coaching and (b) working with a diverse group of community partners? Do you enjoy adjusting or adapting your communication style to meet the needs of an audience’s communication style or needs and the information being shared? Then, we want to hear from you!

Summary of Duties

The Office of Developmental Disabilities Services (ODDS) is responsible for the development and administration of programs that support children and adults with intellectual or other developmental disabilities to remain in their own home or community.

The Operations team makes long range planning, creates and reviews business processes for system compliance and providing information to executive staff for system wide decision making, provider enrollment and provider payment system analysis and rate setting updates, long term care market and economic analysis, rulemaking, advisory council staffing, program development, performance measures, outcome management and data analysis. Other activities include needs analysis, design of program extract information to assist in program evaluation, design and policy modification and implementation, and decision making.

The Business Supports Unit supports the information technology used by ODDS programs and staff. The system is designed to ensure the Program's mission/goals/programs and business practices are supported by information technology including the statewide assessment that determines the level of support needs individuals require, assurances providers payments are processed accurately and timely.

As a Disability Determination Business Supports Unit Manager, you will:

• Be responsible for the oversight of eXPRS, the ODDS IT system that houses the needs assessment, plan of care, authorization, and provider billings in support of Oregonians experiencing and intellectual and/or developmental disability.

• Support the Business and Data Analyst team, providing guidance and management support to the team.

• Work closely with partners across ODHS, Department of Justice, the case management entities, and providers.

• Partner with the Office of Information Services and ODDS staff to make changes, and add additional features based on the needs of the program, federal policy, legislative mandates, and Collective Bargaining Agreement.

• Create strategic plans in relation to the eXPRS system and the emergency management for eXPRS.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Six years of supervision, management, or progressively related experience.

OR

Three years of related experience and a bachelor’s degree in a related field.

Essential Attributes

We are looking for candidates with:

• Experience working with eXPRS.

• Experience supervising and managing a team of professionals.

• Experience leading information technology (IT) projects, including requirement writing, solutioning, and user acceptance testing.

• Experience with facilitation and coaching.

• Experience working with a diverse group of community partners.

• Experience communicating clearly and cross culturally in writing, directly, or virtually including experience adjusting/adapting your communication style based on the audience’s communication style/needs and the information being shared.

Attention all candidates! A cover letter is required. Please attach a resume to your application with your cover letter. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Working remotely will be considered in filling this position. The ability to report to our office in Salem is required when business or operational needs are dependent on onsite activities.

• Travel out of state for conference attendance and periodic travel to geographically dispersed program locations throughout the state is required.

• Some evening and weekend work is normal for this position.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is a Managment Service, Supervisory position and is not represented by a union.  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Rebecca Wilson. If you contact the recruiter, please include the job requisition number: REQ-168940.

• Email: REBECCA.A.WILSON@odhs.oregon.gov.

• Phone (call or text): 503-881-9248.