Field Service Engineer (Houston, TX preferred))

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

As a Field Service Engineer (FSE), you are responsible for installation, maintenance, repair and troubleshooting of medical devices for Blood Center and Plasma customers for Haemonetics. Your contacts are medical technicians and medical staff. You will be provided with theoretical and practical training in our products and processes to compliment you Field Service expertise.  

What you will do:

• Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Provide technical support to staff, contractors and customers
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Complete all required documentation in service tool (SFDC) same day as service
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades, and contract renewals etc.
• Maintains routine contact with existing customer base
• Accurately complete expense reports

Education:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry preferred, or applicable Field Service military experience

Experience/Skills:

• 2+ years relevant experience
• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Must have good technical writing abilities
• Must be able to work independently and as a team player
• Computer experience and literacy a must
• Familiarity with field alignments, electrical/electronics, and mechanical systems
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
• Have the ability to travel 65-80% depending on geography (as defined by management) and customer utilization

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