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Franchise Administrator (Remote)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
70 - 85K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

Minimum 5+ years' experience in franchising, CRM experience preferred, Thorough knowledge of MS Office, Excellent organizational skills, Ability to work remotely and multi-task.

Key responsabilities:

  • Manage processing of new Franchisees
  • Ensure accuracy of legal files and agreements
  • Support the application and FDD process
  • Communicate new executions to internal teams
  • Develop and improve processes for licensing
Sonesta Hotels logo
Sonesta Hotels Hospitality: Hotels, Restaurants & Leisure XLarge https://www.sonesta.com/
10001 Employees
About Sonesta Hotels
Sonesta is now the 8th largest hotel company in the world, with 15 brands that consist of 1200 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico: a Sonesta Collection, Sonesta Hotels & Resorts, MOD: a Sonesta Collection, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Sonesta Posadas Del Inca (Peru), Sonesta Cruise Collection (Nile River), Red Lion Hotels, Red Lion Inn & Suites, Signature Inn, Americas Best Value Inn and Canadas Best Value Inn. With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels. Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in! As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past. Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
See more Sonesta Hotels offers

Job description

Job Description Summary

Who are we?

We’re Sonesta! We’re the 8th largest hotel group in the US....and we’re growing! As passionate hospitality professionals, we open our doors and welcome the world. Sonesta offers service with a passion, loyalty with a purpose, and a commitment to the many faces—new and familiar—that stay with us. The human side of hospitality is the core of our culture. Our mission is to wow every guest, team member, partner and community in which we operate by delivering quality, value and amazing hospitality. We bring these values to every one of our over 280 properties in eight countries—and counting.

Position Summary

The Franchise Administration Support will work with the VP of Admin in partnering with the Lodging Development team to process new franchise sales. This process includes ensuring standards are in place and all required paperwork to meet the requirements of being a franchisee is received and completed. This position will also be the liaison for existing and new CRM activity, implementation, maintenance of all records and on-going training. In addition, the position is responsible for these and many other documentation, and compliance processes, encompassing the successful execution of and transition to opening into the Sonesta + RLH network.

Job Description

  • Primary responsibilities are to help manage all stage gates associated with processing all new prospective Franchisees.  

  • Position works directly with the RVP’s, Lodging Development, VP Lodging Development and Re-Licensing, VP Franchise Administration, and other internal departments to ensure new Franchisees smoothly transition into their new License Agreements with Sonesta + RLH network.  

  • Manage the application and FDD process in conjunction with RVP’s, Lodging Development 

  • Manage the distribution of agreements, via DocuSign, for execution for the Lodging Development Team 

  • Ensure accuracy and completeness of legal files 

  • Process new Franchises through our Teams systems and transfer all relevant documents into Dynamics 

  • Communicate all new executions to our internal teams. 

  • Continually develop, implement and improve processes to expedite the licensing process for Lodging Development. 

  • Support, comply and promote company initiative, policies, and guidelines. 

  • Processes and manages all entity and deal term information entered into Dynamics.  This includes updating and maintaining customer records and managing contractual activity pre and post execution. 

  • Manage any transition into current or new CRM solutions. 

Additional Job Information/Anticipated

Pay Range

  • Minimum 5+ years' experience in franchising 

  • CRM experience preferred. 

  • Work effectively from a remote environment. 

  • Ability to work in a fast-paced environment. 

  • Works well interdepartmentally as well as across divisions. 

  • Excellent verbal and written communication skills are essential with the ability to positively interact with people at all levels of an organization. 

  • Organizational and informational management skills are essential. 

  • Ability to multi-task across multiple projects, timelines, team members and owners. 

  • Excellent time management skills. 

  • Team oriented and desirous of assisting others to achieve success. 

  • Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. 

  • Ability to develop creative solutions and streamline job functions and decision making. 

$70k-$85k base pay. Bonus eligible. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.  

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Hospitality: Hotels, Restaurants & Leisure
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Process ImprovementDocument ManagementFranchisingMicrosoft Dynamics CRM

Other Skills

  • Problem Solving
  • Microsoft Excel
  • Microsoft PowerPoint
  • Multitasking
  • Time Management
  • Teamwork
  • Creative Problem Solving
  • Organizational Skills
  • Verbal Communication Skills
  • Microsoft Word
Are you interested?

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