To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.
Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.
Job Summary
The Business Systems Analyst gathers business requirements and translates them into functional and technical requirements within the appropriate application systems, in some cases serving as a technical liaison between the IT enterprise business solutions development team and the business community. Analysis and configuration of application systems, modifying existing systems to improve workflow or to serve new purposes is critical in this role. Incumbent is responsible for ensuring functionality, user acceptance and effective implementation of changes is met to solve problems, achieve business requirements and improve system performance.
Requirements
EDUCATION
Bachelor’s degree in Business, Computer Science, Healthcare Management or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, healthcare or technology related organization will be considered.
EXPERIENCE
Minimum three (3) years' business systems analysis experience with a complex system technology. OR applicable Masters in related field with minimum one (1) years' experience.
In-depth knowledge of insurance technology systems such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems.
ESSENTIAL SKILLS & ABILITIES
Systems analysis
Data testing and/or software application testing
Problem sensitivity
Workflow analysis
Attention to detail
Technical and analytical skills
Excellent communication skills
Proficiency working with MS Office Suite, including Excel, Access and other query tools.
Ability to build collaborative relationships.
Ability to interpret complex documentation.
Ability to use query tools.
Skills
Analytical Skills (Inactive), Detail-Oriented, Microsoft Excel, Microsoft Office, Oral Communication (Inactive), Relationship Building, Technical Skills (Inactive), Written Communication
Responsibilities
Collaborates with various internal departments, analysts, development teams, external vendors and leadership to ensure proper testing, and system functionally is met., Collects and audits data, performs root cause analysis of issues or problems, and proposes solutions based on best practices, and current and future needs of the business., Creates test plans, scripts and/or test cases to provide in-depth testing, verification, documentation and implementation of systems errors, changes, and enhancements to ensure proper system functionality., Leads the design of new projects and programs by evaluating current practices, while conferring with management in order to define scope of work, purpose, goals and objectives, timelines and resource requirements for implementation., Maintains and documents existing enterprise business solutions processes and/or system changes, which may also require the development and delivery of training programs or presentations. Thorough documentation is essential to the ongoing business processes., Performs other duties as assigned., Prepares reports or audits by analyzing and summarizing the information and trends to make recommendations regarding process changes., Serves as the operational subject matter expert to assist in the design, development, testing, documentation and evaluation of processes, procedures, and/or systems ensuring the results are measurable improvements. This includes responsibility for enterprise business solution system upgrades and system enhancements that require extensive system testing and documentation.
Certifications
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.
