Solution Engineer US

About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

As a Solution Engineer, you will play a pivotal role in ensuring the successful technical evaluation, implementation, and integration of our solutions with US clients. You will be the go-to person for all technical matters, and working closely with our product specialists and account managers to deliver seamless service. Your main responsibilities will be:

• Technical Evaluation & Implementation

  • Conduct technical evaluations of client needs.

  • Prepare and execute implementation/integration plans.

  • Provide support for edge installation and configuration.

• Technical Client Support

  • Serve as the main technical point of contact for clients.

  • Provide level 2 technical support to resolve incidents.

• Cross-Team Collaboration

  • Collaborate closely with the Product Specialist and Account Manager to ensure customer success.

About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:

• Minimum of 5 years of experience in a technical role, ideally with exposure to software engineering principles.

• Ability to understand our solution end-to-end and support clients in resolving incidents.

• Strong understanding of how basic web technologies work and a successful experience with Web APIs and their functions.

• Ability to run SQL queries in relational databases.

• Exposure to at least one programming language from the following: Python, Ruby, Go, JavaScript, Rust, Elixir, Java, C, C++.

• Ability to interact with clients confidently and provide clear, empathetic technical support.

• Strong communication skills, empathy, patience, and a proactive attitude.

• Ability to work independently, manage deadlines, and handle pressure when necessary.

There are a few other things that we value that are not requirements. Please feel free to apply even if you don’t meet any of those:

• Experience in the Healthcare industry

• Already have an experience as a solution engineer

• Have DICOM, HL7/FHIR experience

Localisation: ideally Boston or NY but it can be anywhere in the US

Salary: around $110-125K + 10%

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai.