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Technical Support Engineer

unlimited pto - extra parental leave - work from home - work from anywhere

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Ireland

Offer summary

Qualifications:

3–5 years of relevant experience or Bachelor's in Computer Science, Experience in IT Ops, Systems administration, or DevOps, Familiarity with mission-critical systems and applications, Knowledge of systems architecture best practices, Good communication skills for technical information.

Key responsabilities:

Manage and resolve incidents from start to finish
Communicate internally and triage escalations
Update documentation continually
Participate in the 24/7 support shift schedule

HubSpot Computer Software / SaaS Large https://hubspot.com/

1001 - 5000 Employees

HQ: Cambridge

See company page

See more HubSpot offers

Job description

POS-26600

Description

As a Technical Support Engineer, you will be part of a 24/7 collaborative team responsible for monitoring, troubleshooting and incident response of HubSpot’s infrastructure and product systems/applications. You will be dedicated to providing a better customer experience by quickly detecting customer-impacting issues and mitigating problems in a timely manner.

Responsibilities

Managing and resolving incidents/issues from start to finish, owning initial investigation and troubleshooting to determine root cause and resolution, creating escalations as needed
Handling internal communication (e.g. tickets, Slack threads, etc) as well as triaging and resolving escalations from our internal engineering teams or customer support representatives and following up as needed
Creating and/or updating procedures, run-books, diagrams, and other documentation on a continual basis
Participating in a 24/7 technical support service shift schedule, including holidays and weekends

Qualifications

Have 3–5 years of relevant experience or a Bachelor's degree in Computer Science or a related field
Have experience working in an IT Ops, Systems administration, DevOps or similar role
Experience supporting mission-critical systems and applications
Have familiarity with best practices of systems architecture, design, and high-performance tuning
Have good communication and written skills to articulate technical information to internal teams and customer support
Have healthy interpersonal problem-solving skills
Values building trust with peers and other teams through collaboration and learning
Bonus points for experience with SQL and/or scripting languages (Python, Perl, shell).

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.