*This is a 6-month temporary position with the potential for extension.
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
About Continental General:
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
The Position:
We are looking for a full-time Technical Product Management Analyst responsible for system configuration and enhancement, product lifecycle, process improvement, and operations support. This is an exciting role for an individual who wants to learn new things, enjoys assessing and solving problems, dabbles in technology, and is detail-oriented.
Responsibilities:
Collaborate with BA, Dev, QA, and Business teams to create and test new Life, Annuity, and Health products.
Engage in all stages of the product lifecycle, including design, development, testing, implementation, and post-production support.
Provide technical support, configuration, and troubleshooting for our administrative systems – LifePRO and Sapiens CoreSuite.
Investigate the root cause of incidents in the admin system and implement suitable solutions.
Design, develop, and test process enhancements/automation to improve the administration of current products.
Monitor Admin System production tickets and communicate resolutions to internal customers within SLA requirements.
Assist in semi-annual audits regarding system configuration changes to products and premiums, detailing scope and proving controls.
Deliver weekly, monthly, and annual reports to internal stakeholders.
Participate in Premium Rate Adjustment activities.
Foster business knowledge and build relationships with various departments within the Company.
Adhere to relevant regulations and company policies/guidelines.
Carry out other duties as assigned.
Note: Applicants must be authorized to work for a U.S. employer without sponsorship. We are unable to sponsor or take over sponsorship of an Employment Visa at this time or at any time in the future.
Education: Bachelor’s degree in Business, Computer Science, Communication or a related discipline preferred.
Experience:
Advanced Excel and programming skills (VBA, SAS, or SQL) a plus.
Prior insurance experience a plus.
Requirements: .
Strong technical aptitude – ability to learn and master new software and propose automation solutions.
Strong verbal and written communication skills.
Proficiency in Mathematics.
Ability to research problems, identify the root cause and propose solutions.
Must be inquisitive and take ownership of work product.
Attention to detail.
Excellent organizational and time management skills.
Ability to work both independently and in a team environment to meet department goals with a positive attitude.
Pass a pre-employment criminal background check and drug test.
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