Outbound Customer Service Agent (Secret Shopper)

This is a remote work position.
 

Job Summary

The Secret Shopping Team aims to elevate our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries.

Duties and Responsibilities

• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign.
• Understand the project procedures and processes on how we engage and provide value to clients. 
• Knowledge of customer data research. 
• Engage clients in phone conversations as their potential customers in a casual yet professional manner.
• Gather predetermined data about the provider services.
• Document conversations with precision and clarity. 
• Send feedback to stakeholders through masterfully crafted emails. 
• Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations
• Highly motivated, process-oriented, and driven to meet deadlines and goals.
• Keep track of personal productivity and be able to work independently with minimal supervision.
• Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals.

Competency Requirement

• Has proficiency in advanced written and verbal communication skills.
• Has at least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools. 
• Has the proven ability to multi-task and think outside the box. 
• Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus.

WHO WE ARE

At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.