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Senior Staff Software Engineer, Voice Service and Experience (Fullstack)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

9+ years of professional software development experience, Experience with large-scale web application development, Skilled in Javascript, HTML, CSS, React, Proficient in cloud-based services like Golang, Ruby, or C++, Strong project leadership and mentoring abilities.

Key responsabilities:

Collaborate with product managers and designers
Manage calls and messages using CPaaS APIs and real-time communication software
Ensure system high availability amidst complexity
Provide tools for customer success on the platform
Participate in team culture and engineering vision direction

Outreach Large https://www.outreach.io/

1001 - 5000 Employees

See more Outreach offers

Job description

The Role:

Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity.

Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You’ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. You’ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects.

About the Team:

On the Voice Service and Experience Team we:

Own features end-to-end, from the customer need all the way to the back-end implementation

Ship code to production every day

Are highly collaborative and foster a learning environment

Do Agile development, with Sprints and regular retrospectives

Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value

Have something new to demo every week

The team’s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.

We’re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective.

Your Daily Adventures Will Include:

Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security

Finding ways to engineer high availability into a system that has lots of moving parts

Working with stakeholders to make sure our customers have the tools they need to be successful on our platform

Setting direction for the team and help guide engineering vision

Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization

Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)

Owning relationships with other engineering teams and collaborate with other functions within Outreach

Basic Qualifications:

9+ years of professional software development experience

Experience with successful developing and shipping a large-scale web application with a customer-empathetic mindset

Skilled with web technologies including Javascript, HTML, CSS and React (or framework of your choice)

Skilled with building cloud-based service application and shipping production quality code in Golang, Ruby or C++

Proven technical and project leadership skills and able to guide and mentor others

Strong knowledge of shipping impactful and complex software projects

Experience with diagnosing real-time media quality issues (plus)

Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)