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Medical Intake Representative | Telehealth (ZR_17488_JOB)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

High school diploma or equivalent, Customer service experience required, Experience in medical intake preferred, Proficient in MS Office 365 and EMR software, Ability to work independently with minimal supervision.

Key responsabilities:

Manage patient communications remotely
Register patients in the EMR system
Coordinate document handling and deadlines
Schedule and confirm patient appointments
Maintain confidentiality and report daily activities

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Full-time (40 hours a week)

Monday - Friday

8: 30 AM - 5PM PST

30 min unpaid Lunch break

Job Summary:

As a Virtual Medical Intake Representative, you will remotely manage the initial patient experience, handling phone and patient portal communications, registering patients, scheduling appointments, and coordinating patient needs with empathy and efficiency.

Key Responsibilities:

Remote Communication Management: Answer and direct incoming calls with professionalism, handle patient inquiries, and manage electronic correspondence to ensure timely follow-up.
Patient Registration: Accurately register new patients in the Electronic Medical Record (EMR) system, double-checking all data entries to avoid errors and maintain data integrity.
Document Coordination: Send messages to new patients, detailing necessary forms and providing deadlines to ensure all required information is collected efficiently.
Scheduling: Schedule and confirm patient appointments, managing the calendar to optimize workflow and patient satisfaction.
Secure Data Handling: Uphold confidentiality standards and adhere to HIPAA regulations, managing patient information with utmost discretion.
Accountability in Remote Environment: Report daily activity summaries to the supervisor and maintain open communication channels to ensure consistent productivity and support in a virtual setting.

Qualifications:

Education: High school diploma or equivalent; certification in medical administration or office management is a plus.
Customer service experience is required, with healthcare or medical background
Experience: Previous experience in a medical intake, coordination, or similar role, preferably with remote or telehealth exposure.
Technology Proficiency: Strong skills in MS Office 365, DrChrono EMR software, and virtual communication platforms (e.g., Zoom, Microsoft Teams).
Time Management & Accountability: Demonstrated ability to work independently with minimal supervision and effectively manage time to meet daily goals and reporting requirements.
Communication Skills: Excellent written and verbal communication skills to engage patients empathetically and professionally.