Symetra has an exciting opportunity to join our team as a
Claims Practice Leader!
About The Role
In this role, you will be responsible for the development, implementation, and ongoing management of claim strategy, processes, and supporting tools within the Disability (STD/LTD) area of claims. You will lead improvement initiatives, mentor others, and support business growth by ensuring a differentiating customer experience and presenting our value proposition story to prospective and in-force customers.
What You Will Do
- Collaborate with internal/external customers, claim teams and benchmark against the industry to identify enhancement opportunities.
- Facilitate dialogue with necessary parties to determine most important areas of focus.
- Act as the primary point of contact for product improvement.
- Lead initiatives, ensure requirements are well defined and that solution designs will deliver expected results.
- Ensure smooth implementation of changes by using the proper project oversight tools, change management discipline and organizational readiness practices.
- Ensure impacted business areas and customer constituents are fully advised of changes.
- Maintain strong communication with Legal and Compliance areas to ensure that all claim practices are consistent with state and federal regulations.
- Provide technical direction and guidance to unit managers, team leaders and front-line staff on complex issues as needed.
- Represent claims in contributing to development of marketing and other client facing content.
- Assist in responding to complex customer information requests.
- Identify and articulate customization requirements based individual client requests.
- Participate in Finalist presentations, as required.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. – Auditor
“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations
What We Offer You
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $75,300 - $125,600 plus eligibility for annual bonus program
Who You Are
- Bachelor's Degree or equivalent work experience with a High School Diploma/GED required.
- 7 years of experience in a claims management role dealing with group life and disability insurance products (STD/LTD) required.
- 5 years of absence management experience preferred.
- Able to read, understand and apply disability contract language.
- Knowledge of state and federal claim and leave regulations, and medical disability management terms.
- CLMS designation preferred.
- Possess or able to acquire a New York State Adjusters License is helpful.
- Excellent verbal and written communication skills.
- Great presentation skills.
- Proficiency with Microsoft Office products.
- Strong organizational, time management and project management skills.
- Excellent customer service skills.
- Flexible and adaptable.
- Works effectively in a team environment.
- Proven change management skills.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here .
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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