Customer Care Representative - Phone & Chat - Remote

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Note: This employer does not hire remote from CA, CT, DC, WA, HI, AK and OCONUS locations for this role.

Company Description:

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description:

Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

What We Offer:

Competitive hourly rate of $15/hour

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Monthly rewards & recognition programs

Employee Discounts

Health and Wellness programs including a personal trainer dedicated to Sutherland

Auto req ID

430314BR

Minimum Education Required

High School/GED

Job_Category

Work From Home

Additional Qualifications/Responsibilities

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently

Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues

Strong attention to detail and the ability to effectively multitask

High school diploma or GED; an Associate's degree is a plus.

Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements To Work From Home:

Excellent Internet connectivity:

Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.

A quiet and distraction-free, secure place to work.

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Sutherland Global Services