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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in customer success or account management, Experience in a SaaS organization, Strong communication skills, Technical aptitude with Salesforce and Gainsight.

Key responsabilities:

Manage mid-market and enterprise customers efficiently
Develop joint success plans and drive product adoption
Conduct regular check-in calls for customer retention
Identify churn risk and actively eliminate it
Collaborate with Sales, Professional Services, Product, and Engineering

Litmos E-learning SME https://www.litmos.com/

201 - 500 Employees

See more Litmos offers

Job description

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.

The Role:

Manage the activity of Litmos’ mid-market and enterprise customers by building strong relationships through customer accounts, and strategic planning and execution
Develop and maintain a deep understanding of the product and identify the most relevant functionality for the specific needs of customers, both present and future roadmap.
Develop joint success plans with customers and drive adoption and increase high-value use cases
Increase customer retention by conducting regular check-in calls to manage tactical issues, and perform strategic business reviews for alignment of objectives, outcomes and roadmaps.
Identify churn risk and work actively to eliminate that risk
Partner with Sales and Professional Services to develop a plan for making Litmos a vital partner to customers.
Work with Product and Engineering onto identify bugs and product improvement opportunities.
Be an internal advocate for the customer and provide feedback on how Litmos can better serve our enterprise customers

Your experience:

5+ years experience in a customer success or account management role with a Saas organisation
Strong communication skills and technical aptitude
Familiarity with Salesforce, Gainsight and other Software-as-a-Service
Team player with a passion for customer success and loves what we do here at Litmos
Proactive, self-starter who can work in a fast-paced environment.

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.