Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
At Affirm, our Customer Operations Team is expanding, and we're seeking a dedicated Performance Associate II to champion label accuracy and enhance the quality of cases worked.
As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross-functional partners, you'll improve visibility into accuracy. The responsibilities of this position may also extend to ensuring the overall quality of cases worked. It will also be necessary to dedicate 20% of your time to production to stay current with trends, issues, and workflows.
What you'll do
- Identify knowledge gaps through analysis and QA
- Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
- Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
- Document findings as appropriate and escalate to Leadership.
- Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
- Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
- Maintain daily expected cases volume with an accuracy score of 95%+.
What we look for
- 3+ years of Fraud experience, preferably within the fintech industry.
- 1+ years Quality Assurance experience, preferably within the fintech industry
- Demonstrated ability to work independently with leadership and exhibit strong project management skills.
- Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement.
- Proven track record of identifying and resolving quality issues and driving process improvements.
- Focused, self-motivated and reliable with ability to stay focused on a task and work independently.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
- Experience with industry-specific tools and standards, including but not limited to Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.
Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located in Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in Toronto, San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $55,000 - $75,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
