Customer Support Vietnamese Specialist

Job Overview

We are in search of a Bilingual Vietnamese Customer Support Specialist, also known as a Vietnamese Happiness Officer, to join our dedicated team at Strikingly. As a leading mobile-optimized website builder, we are committed to empowering individuals to express their unique identities online.

Company Culture and Values

Strikingly prides itself on fostering a collaborative and innovative workplace culture that encourages creativity and personal expression. We believe in nurturing a professional environment that supports growth and individual contributions.

Career Growth Opportunities

Joining our team provides an excellent opportunity for career advancement and professional development, ensuring that our employees have the resources and support necessary to thrive in their careers.

Key Responsibilities

• Deliver outstanding email and chat support to our Vietnamese-speaking clientele
• Address and resolve customer inquiries and concerns promptly and efficiently
• Maintain current knowledge of Strikingly’s suite of products and services
• Collaborate effectively with team members to enhance overall customer satisfaction
  
  

Required Skills

• Bilingual proficiency in Vietnamese and English
• Exceptional written and verbal communication abilities
• Strong customer service orientation
• Capability to manage customer inquiries adeptly
• Flexibility and problem-solving skills
  
  

Qualifications

• Experience in customer service roles is preferred
• Proven communication skills in a bilingual context
• Demonstrated ability to solve problems with a customer-centered approach
  
  

Education Requirements

• High school diploma or equivalent is required
• A bachelor’s degree in a related field is preferred but not mandatory
  
  

Strikingly offers a unique opportunity to be part of a forward-thinking team that values individuality and creativity. By becoming a member of our organization, you will play a pivotal role in enhancing customer satisfaction while thriving in a supportive and innovative environment.

Employment Type: Full-Time