Backup Engineer (EST shift & Fully Remote)

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client
  

Job Summary

The Storage and Backup services team manages the global storage footprint spread across different geographic regions and supports multiple storage & backup technologies. The team is responsible for data backup, storage, availability, and storage lifecycle management for all data in the organization.

We are looking for a Backup Engineer to be part of a team responsible for the administration and installation of a large multi-site backup environment using Avamar, Data Domain and Rubrik.

Team members are expected to be proficient in multiple backup technologies and methods. Writing procedures, helping set standards and out of box thinking are key. Scripting and automating routine tasks to improve efficiencies are a must. Working in a team, collaborating, sharing, and exchanging ideas for continuous improvement are necessary to be successful in the environment. Good written and verbal communication skills are essential.

Responsibilities and Duties

• Configure, implement, and support data backup solutions that meet the business needs within the required SLA.
• Troubleshoot and resolve backup failures and issues.
• Service tickets and customer requests for backups, Disaster Recovery tests, and client backup verification
• Perform daily, weekly, and quarterly audits to ensure that backup SLAs are maintained.
• Work with internal customers to determine backup needs and implement solutions that meet them.
• Write/maintain documentation and drive efficiencies via automation.

Requirements

Minimum Requirements:

• Trustworthy, self-motivated, responsive and sharp
• Strong listening, verbal, written and presentation communication skills are essential
• Excellent attention to detail
• Strong communication skills, organization skills, time management skills

Preferred Qualifications

• 3+ years of hands-on Avamar, Data Domain and Rubrik experience in a large heterogeneous enterprise.
• Good understanding of DNS, its role and importance to data backup and troubleshooting.
• Experience with Data Archiving concepts, solutions and technologies.
• Must have a keen eye towards process and technology improvement resulting in better, faster, and more resilient solutions that improve the value to the organization.
• Must be a self-starter with the ability to pick up and learn new products as well as adapt to a variety of situations and tasks.
• Strong analytical skills; Able to assess and solve issues in a high-pressure environment.
• Strong organizational skills: must be able to prioritize work and ability to multitask without sacrificing attention to details.
• Ability to work independently and as part of a team.
• Work effectively in a high paced rapidly changing environment with changing priorities and deliverables.
• Ability to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades or system maintenance activities.
• B.S. degree in computer engineering or equivalent preferred but not required. Storage Industry recognized certifications are a plus.