Support Manager (CiS)

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

We invite a responsible Support Manager to join our team. Your task is to ensure a high level of customer service and promote our gaming brands on the global market. Working remotely, you will be able to demonstrate your customer service skills and make a significant contribution to our success.

What experience is important to us:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

What you will do:

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;
• Collaboration with colleagues from other departments to improve processes and products.
  
  Work schedule:
  

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

Why you should join us:

• Work equipment – everything you need for your productivity and comfort.

• Paid vacation and sick leave – we care about your health and timely rest. 

• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.

• Competitive salary – your contribution will be properly valued.

• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.

• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.

• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills.
  
  

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Please send your resume or contact our recruiter via Gmail: mariia.so@progamingsoftware.com

Join the best! 🚀