Client Success Director (IT Services) - Remote Work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Client Success Director (IT Services) at BairesDev

We are looking for an Engagement Director to join our team and take charge of managing client relationships, ensuring delivery excellence, and driving business growth through strategic farming. In this cross-functional role, you will collaborate with Account Management, Delivery, Tech Solutions, and Professional Services teams to enhance client engagements and contribute to continuous improvement.

What You’ll Do:

- Client Relationship Management: Serve as the primary point of contact for select clients, managing relationships end-to-end, ensuring their needs are met, and providing timely, meaningful feedback to the account team.

- Delivery Oversight: Participate in account planning discussions with Account and Delivery Directors to align on goals and strategies, ensuring successful project delivery.

- Business Development: Be onsite at client offices to identify new opportunities and contribute to business growth through farming strategies.

- Continuous Improvement & Risk Mitigation: Implement continuous improvement practices and risk mitigation strategies to enhance client satisfaction and project outcomes.

What We’re Looking For:

- Experience: 8+ years of sales/commercial experience, with a minimum of 3 years working with US-based clients in the IT/nearshoring industry.

- Client-Focused: Highly energetic, with excellent client and social skills that foster strong, trust-based relationships.

- Location: Based in NYC or the San Francisco Bay Area, with the ability to be onsite at client offices as needed.

- English level: native/bilingual.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!