Support Manager - (CIS) - Ru line

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

We invite a responsible Support Manager to join our team. Your task is to ensure a high level of customer service and promote our gaming brands on the global market. Working remotely, you will be able to demonstrate your customer service skills and make a significant contribution to our success.

What experience is important to us:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

What you will do:

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;
• Collaboration with colleagues from other departments to improve processes and products.
  Work schedule:
  

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

Why you should join us:

• Work equipment – everything you need for your productivity and comfort.

• Paid vacation and sick leave – we care about your health and timely rest.

• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.

• Competitive salary – your contribution will be properly valued.

• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.

• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.

• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills

I will be happy to get acquainted with the details.