General Description:
Responsible for coordinating work activities toward maintaining Universal North America’s (UNA) property & casualty insurance compliance program designed to establish compliance standards and to monitor, detect and help prevent compliance deficiencies.
Essential Duties and Responsibilities:
Supports an enterprise-wide compliance strategy for the UNA business.
Assists with training, awareness, monitoring and testing of compliance controls for the UNA business.
Works with colleagues in all departments to ensure products, systems, processes and procedures follow statutory/regulatory requirements.
Review standardized indicators in the operational areas assigned to ensure compliance with procedures, service, regulations and the corresponding dates of processing.
Assists with the maintenance of a fully functioning compliance program including applicable written policies, procedures, manuals, and guidelines.
Performs the duties required to conduct specific compliance audits internally and with MGAs, TPAs and applicable vendors.
Participates in investigations relating to alleged violation of state or federal regulations, as assigned and supervised by the Compliance Manager.
Facilitates working toward appropriate preventative action in response to violations of rules, regulations and policies.
Identifies opportunities for improvement based mainly on the analysis and the results obtained from audits carried out.
Performs necessary administrative duties to ensure the company is meeting all compliance related reporting and form filing requirements in all states where UNA does business.
Works with other departments to outline the requirements of new laws and regulations to enable implementation within the business.
Reports results on a regular basis (daily, weekly, biweekly, monthly, depends on the area)
Efficiently and effectively handle the response and resolution of customer complaints.
Performs other duties as required.
Supplementary Information:
This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not to be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.
Education and/or Experience:
Bachelor’s Degree from an accredited University.
Minimum of three (4) years insurance compliance experience or five (5) years of experience in an underwriting or claims role relating to risk evaluation and selection or claims handling of property and casualty insurance.
Experience and knowledge relating to property & casualty compliance, insurance pricing, risk selection, claims handling and business channels.
Demonstrated ability to work within a complex compliance auditing and monitoring program for a property & casualty insurance company in a multi-jurisdictional basis.
Must possess strong and articulate verbal and written communication skills.
Must possess strong analytical skills.
Strong ability to maintain result-oriented work product.
Proficient in Microsoft suite, Word, Excel and Power Point.
Must be able to work under tight deadlines efficiently and with high quality.
Must be willing to work flexible schedules to support multiple time zones and travel as required.
Must possess a positive attitude and strong work ethic.
Licenses and / or Certifications:
No license or certification is required to perform the job if the candidate has 3 years’ experience directly in insurance compliance. Otherwise, an insurance compliance certification may be required.
