Virtual Insurance Verification Specialist-Remote

The Company

Alsana is an eating disorder recovery community with 9 locations nationwide plus our virtual program. We provide superior and committed care to help those on their journey to a healthy and successful recovery. From the Latin roots meaning “all” or “total health,” Alsana offers a new philosophy of care centered on our clients’ full well-being. We address the aspects of eating disorders that often go untreated in traditional recovery programs. Our culture creates a working environment of communication, collaboration, compassion, and integrity—all of which are necessary to craft unique treatment plans tailored to our clients’ needs and outcomes.

The Role

This position is responsible for verification of insurance benefits for potential incoming clients to determine financial feasibility for treatment. 

 Responsibilities

• Obtain the most up to date, full, and detailed benefit quote using insurance portals, insurance phone communications, or client provided documentation.
• Confirming all revenue codes are valid and billable to client’s specific insurance coverage
• Work closely with all Admissions and Business Office staff
• Ensure patient responsibility is accurately documented to allow for an accurate quote of patient share of cost
• Maintain confidentiality following all HIPAA regulations
• Performs other duties as assigned

Minimum Requirements:

• High school diploma or equivalent
• Experience performing tasks that require a basic understanding of accounting and math skills.
• Experience in Microsoft Word, Excel, and other Window based programs.
• Ability to prioritize, multitask and be able to organize duties.
• Ability to work in a fast-paced environment
• Ability to identify an issue, examine options, and provide an effective solution
• Ability to work in a team environment
• Ability to follow directions and carry out projects independently
• Ability to maintain high level of confidentiality
• Must have excellent attention to detail 
• Energetic, self-starter attitude
• Possess a genuine willingness to learn, be intuitive and resourceful and coachable
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.     

Preferred Requirements:

• One to three (1-3) years of current experience in medical related insurance related experience with an understanding of self-pay, private insurance, and government programs required.
• Demonstrated knowledge of insurance benefit verification process
• Knowledge of healthcare carriers and payer requirements.

 Benefits

• Comprehensive Benefits for full time staff
• Generous Paid Time Off, Sick Time Off and Holidays
• Company Paid Life and Disability Insurance
• 401k Plan (Pre and Post Tax)
• Flexible Spending Accounts
• LifeMart Employee Discounts
• Tuition Discount Program
• Free EAP services
• Free meals and snacks (position specific)

Hourly Rate: $20.00/hour with a quarterly bonus plan tied to insurance verification accuracy and turnaround time

Part time: Remote - 20 hours a week (5 x 4 hour shifts)

Schedule: Mon-Fri 6am-10am PST

Are you ready to let your light shine?! Join the Alsana team today!