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3988 - Service Now expert consultant

Remote:

Full Remote

Contract:

Full time

Work from:

United Kingdom

Offer summary

Qualifications:

Expertise in ServiceNow modules, Experience in ITSM and CSM, Proficient in functional support, Skilled in user coaching, Knowledge of Procurement & Risk Management.

Key responsabilities:

Present and teach three ServiceNow modules
Guide users on module functionalities
Promote extended usage of modules
Conduct QA sessions on user tests
Ensure proper tool understanding during discovery

Innovex Recruitment Human Resources, Staffing & Recruiting Startup https://www.innovex-recruitment.com/

2 - 10 Employees

See more Innovex Recruitment offers

Job description

This is a remote position.

ServiceNow Consultant

Fully remote

TILL JAN 2025

We are looking for a ServiceNow expert consultant, to present 3 ServiceNow modules to the client's Users. About 3 coaching sessions and 3 wrap up sessions.

Job Description:

Client is currently using ServiceNow mainly on ITSM and CSM modules.

They have access to a sandboy where several modules are installed, and would like to get some functional support to give business stakeholders a tour of the following modules:
1. AP
2. Procurement
3. Risk Management
Request is to have experienced ServiceNow consultants to:

    Present the current modules out of the box

    Provide guidance on how to use and explore those modules to new serviceNow users

    Promote the 3 modules potential extended usage

    Perform a review (QA session) on the tests performed by the users

The goal is to have client's users exploring the UX and possibilities of those modules with a limited coaching to make sure the tool is correctly understood and no false assumption is made during the discovery.